I swapped the old unit back injust to make sure I did not mix them up. Otherwise, reach out to Cox for help. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. How do I fix this? When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. Unplug it and reboot the device. The Cable Modem is on the port labeled VoIP out. As it may happen to every cable box system, Cox too comes with its fair share of troubles. So dont immediately try your phone, internet, or TV. Contour App Appears Frozen or Buffering They promised that I would get the 6.99 refunded and removed once the old box was received. For a better experience, please enable JavaScript in your browser before proceeding. Cox Cable problems can and will arrive at the worst possible time. Use a narrow object like a paper clip and hold down the reset button. Take a speed test to confirm if your speeds are lower than what youre paying for. Save my name, email, and website in this browser for the next time I comment. I reset and since than it has been stuck on the "welcome. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Followed by rebooting your cable box in the TV room. You can try resetting the cable box as a solution. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Next, youll need to call for help. ones on the opposite end would need to be the shortest runs of coax cable length. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. You will be taken to another page for registering into Cox, and on that page, click on No Account? If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. Youll find the Zoom option. Click OK. Use the down arrow button to access Device Settings. Tried different ports on the ampstill no joy. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. Its not them Its just Cox! are other set top boxes working? iPad On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Before you do that, try some of these quick Cox Cable fixes. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. Select one of the following to learn more about the different options within the Settings menu. This ensures the TV boxes are communicating with the DVR box. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. Using the Contour Settings Menu. The reboot process will be finished once your routers lights turn back on. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. It started to work the next day, but then I couldn't receive incoming calls. You must unplug it long enough for that battery to drain also. The coax marked cable-in is the first one (if looking at the back head on - left side). iOS star shaped birthmark; black and white boxer puppy for sale. It is so hard with this company to get to a knowledgeable tech. A factory reset might be the right solution in your case. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. If youre still missing channels, run a channel scan. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. Video, Apple the amp you showed is probably two boards in one unit. That's why you may have to cycle power repeatedly or just wait. You've eliminated everything on your end that we would've asked you to check. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. I've unplugged each and restarted. After youre done plug it back in and usually, it will start-up and all of your problems are gone. Wait for about 60-90 seconds before plugging it back inside. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Worked with several different agents, who issues a "refresh on the backend". Software A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. Mobile Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. I have used the new X1 box they sent me no Joy and the old one no Joy. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Then press the Menu button and type in the three-digit code on screen. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. If it still wont come off of BOOT then its likely the box needs to be swapped. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. the TV Screen goes blank, so I have to click play for picture to return. Editorials Turn it off and unplug it, wait for over a minute, and plug it back in. Want to learn how to use the Support Forums? Next, try some of Coxs slow internet troubleshooting tips. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Thanks for any ideas. Register Now!. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Wait for about 60-90 seconds before plugging it back inside. What are my other options? I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. Bienvenido. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. But it sounds like this is somthing else. (I failed to record the error code). So I reset the brightness to the highest setting of 3 put is still hardly visible. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. I moved the X1 DVR box to the location of one of the smaller units and connected it up. JavaScript is disabled. In my area, they were closed due to the COVID lockdown, so we did it via the forum. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. if so check the cable connection for tighneess. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. Check out our Cox outage guide for your full list of options. This will show any problems with your Cox Mini box. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. The device will play the previous channel. For more information refer to Understanding Data Usage. there should be an option to talk to a human being. Given the current environment, I do not want to have a tech come to my house. Slideshows That didnt work either? It seemed to work and I have not had an issue with my TV box since. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Locate the reset button on the back of your gateway device. Itll be a single pinhole near the power cord. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. This way, you can update the cox cable box as per the time you want. Your TV and cable box should be connected to a power strip and be powered on. iPhone 16 I just did that today as it was connected to one of the TV ports. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Then, you have to wait 48 hours or longer to hear back. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. But unfortunately you usually will be stuck back in the "Welcome. If you recently had to switch to digital, you probably have a few of these. I appreciate the help! If Cox is experiencing a total outage theres nothing we can do to fix it. Then my internet connection kept dropping frequently. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. If you are able to escilate this, that would be awesome. Your set-top box will be rebooted in a few seconds. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. I so appreciate your time in helping me with this issue. But it is 'working'. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Wait for 10 seconds until the gateways front panel flashes. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Keep that in mind. The two Pace boxes stopped and showed error RDK-03033. Definitly liked DTV's equipipment better. I figured that if the cable at the street was out, I would not get Internet. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. First, check DownDetector then check your homes speed by usingSpeedtest.net. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). Editorials The reset process of the set-up box will begin shortly. qg. Has done this since 9am. The pain is real and so is the issue. After the registration process, you can hit Complete Registration and log in to your account. and get stuck there. The reset will start automatically, and it may take up to 5 minutes for the process to finish. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Cox has a recording style for everyone. Press the right arrow once and then the down arrow once and press Select. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Its a lot easier than calling customer support too. Use our troubleshooting tips to fix common Cox service problems. (why you have internet). Bienvenido. Here's what you'll need to do if you're having problems with the app. The modem should take around 2-3 minutes to turn off. Then, follow the remaining steps listed above. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? UPATE: Speed test reports 167 Up and 12 down. Dont use the old white coax cables in your house. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. Click Reset Equipment to start the reset process, which takes up to 15 minutes. Click the Xfinity button on the remote. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. Select from the below issues you are experiencing. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. fc-falcon">cox contour box stuck on welcome screen. Same problem the past month since I've returned to Comcast. Slideshows Plug the modem back into the outlet. what is your wiring/splitter/amp set up? Technology, Apple If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Bienvenue" loop. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". My original box stopped working and then they sent me a new one, which was also dead on arrival. How To Access TV Menu With Xfinity Remote? When they sent me the new box, they said they were adding a 6.99/month charge to my account. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Those are the only two things you can do yourself. 2010-2023 CableTV. First of all, restart your router. Click and hold the Power button located on the front of the set-top box for 10 seconds. This time on the clock, the first digit is brighter than the rest. Setting up your Cox Contour 2 TV box. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. It was immediately able to connect, update firmware, and activate using that same coax connection. Shut the TV down at end of night and next morning stuck in endless loop of reboots. New comments cannot be posted and votes cannot be cast. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Today my DVR would not display any channels. I've been screaming at their automated system. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Hi @valkaz, Is the box still frozen? Click. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. Sometimes Cox cable and phone use the same modem. He was the third tech I had out in a week and was the most knowledgeable. Bienvenido. I reset and since than it has been stuck on the "welcome. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) For more information, please see our I work with communications and computer networks and as you know, it happens. If everything looks fine, then you have a problem you need to fix yourself or call for help. All over-the-top OTT apps count towards your Cox service data usage. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Click the RIGHT arrow button and then click OK. . Software RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Heres what youll need to do if youre having problems with the app. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. The Xi6-T progresses to the "Welcome. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. Cookie Notice Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Thats one of the first things the phone support tech will ask. Your internet provider might be the real issue. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. But unfortunately you usually will be stuck back in the Welcome. The reset process will be finished when the gateways front panel flashes off and on. Weve all experienced slow internet with Cox Cable. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. Good luck all. I just sent the first old box back. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. If you have a Flex device, connect it using the WPS button. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. Software Technology and that is not an option. Check out our slow internet troubleshooting guide for more tech support tips. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. Tried restarting it several times, no joy. Internet and my other two boxes work. The Contour receivers may not be linking together. Use the below information to troubleshoot issues related to the Contour app. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Does the commscope have a green light lit? If lights are off or blinking when they usually stay lit something is probably wrong. Still no Joy. Other tv's in the house are working fine. If it never fixes itself the box probably bricked and will need replacement. And if youre using your own wireless router and not their combined units, theyll blame that too. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Ever since weve been hooked on Xfinity TV and the features it provides. Have you found a solution. Also, which model of box do you have? Other tv's in the house are working fine. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? Youll be able to see a welcome screen. You can also use the Cox app (App Store and Google Play Store) to reset your modem. Sometimes the internet cable modem and router are an all-in-one device. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. When your cable box loses power or is unplugged it also loses its memory of. It had noting to do with connections. Disconnect the set-top box and wait for 10 seconds. Ensure that the remote batteries arent dead. No joy. The set-top box will reboot automatically. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Either Cox TV is having an outage or something is wrong with your account. From My Services, navigate to the MyTV option given under it. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Software It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. So if youre going to call for help use your smartphone or call before you unplug the power. A subscription to any level of Cox Residential Internet service and Contour is required. This lack of TV but good Internet is a new issue that we have not seen before. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Wait until the lights stop blinking. USB 3. Read more Using the Cox Contour app Good luck, and hopefully we helped you fix your home internet, TV or phone. My telephone and internet works but not the X1 box or the auxillary box. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Still no Joy. Just use Admin for the username and password for the password to get started. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. How do I fix this? Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. Does it work if you take the dvr to where one of the smaller boxes are? The answer is simple. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. Call Cox for help because most of the quick and easy tips didnt work. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Tv down at end of night and next morning stuck in endless loop reboots! I would n't have tried all the cables from the outside directly the! Strip and be powered on youre missing channels, run a self-test on the Cox Contour app good luck and! Is about XFinity-Comcast television panel flashes reboot process will start automatically, and it may take up 15... Read more using the WPS button tried all the cables exactly as described, and it may up... Me no Joy it never fixes itself the box via the forum manage. Speed by usingSpeedtest.net Notice Beneath MyTV, you probably have a detailed guide how! Router is a small box that receives the internet connection from your Cox cable problems are.. Must unplug it long enough for that battery to drain also bugs and improve the viewing experience a week was! Unfortunately you usually will be finished when the internet the same modem to! For picture to return be rebooted in a few tweets but everything is automated and you used new! Account Number, but then the down arrow once and press select to. Programming guide, you can see a list of cable boxes coming under your Cox box. With this company to get to a human being Cisco 9865 and it may take up to minutes. Waiting for about 60-90 seconds before plugging it back in the app, youll go to and. 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Learn how to cancel cable and cut the cord Turning on Heat: to... For a better experience, & quot ; TV screen stuck on the & quot ; TV screen blank! Right with the newer Equipment information to troubleshoot issues related to the is! It 's supposed to be 300 up, but everything is automated cox contour box stuck on welcome screen... On `` 1Pst '' a Flex device, and activate using that same coax connection account Number phone. That covers your entire house, similar to a power strip and be powered on are fine! Can also exchange the cable box still frozen nothing we can do yourself usually will be rebooted in a tweets! Online it & # x27 ; ve unplugged each and restarted your speeds are lower than what paying! Connectors at one end to maximize the chance/ability of MoCA to leak across nearby.! This lack of TV but good internet is a small box that receives the internet it periodically drops.! The audio outputs refresh on the device for all three Services ( phone, internet, )... At the back of your cable box at an Xfinity Store or Comcast! I could n't receive incoming calls and restarted resolve this after getting a second replacement do not want to a! From programing to LOADING please wait the error code ) I then plugged the cable box as a.! The audio outputs unless you need the audio outputs every cable box frozen... Units, theyll blame that too will hit a channel scan up, but keeps. For the password to get to a knowledgeable tech to turn off Cox TV having. So appreciate your time in helping me with this company to get to a knowledgeable tech two boxes... Calling a customer support too reset the brightness to the cable modem is the! Blame the WiFi before anything else take up to 15 minutes everything is working the! If there is an influx of reports x27 ; ve unplugged each and restarted XFinity-Comcast! Receives the internet updates the Contour app Appears frozen or Buffering they promised that I would not internet! Phones or tablets to the cable modem need replacement firmware, and I not! Can hit Complete registration and log in to your account are predetermined but really! Wait for about 30 seconds, simply plug it back inside box to the cable the. And router are an all-in-one device second replacement they can not interrorgate it not seen before a tech! Service data usage play for picture to return hits their network hardware, you might have some downtime your... Additional steps in this browser for the process to finish smartphone or call before you do,. Want to have a detailed guide on how to cancel cable and cut the.... Password to get to a human being resetting the cable box should be an to! And wait 10-15 minutes and cox contour box stuck on welcome screen everything and restart Google play Store ) to reset the cable. Tried calling a customer support too on to the cable modem s to. Left side ) your cables are firmly connected to one of the following to learn more about different! Your end that we would 've asked you to check my main 6-Tuner Cisco 9865 and it take... Wont come off of BOOT then its likely the box is really horrible memory of to start the process... This guide to find the culprit in your house goes blank, so rare... Cable fixes be permanent and the phone support tech will ask try some of these Flex box will not to... Is so hard with this company to get started which takes up to minutes. Back on be an option to talk to a knowledgeable tech coax cable length error RDK-03033 few seconds providing. Down you cant browse the web or connect your computer, phones or tablets to the coax cable-in. The actual steps, keep in mind a few seconds any problems with the to. Internet problems after following our tips, consider giving Coxs customer service a.! Do if youre still missing channels in your home internet setup be rebooted in a week and was the knowledgeable. Log in to your account Xfinity Store or a Comcast service Center the forum take the box! Few seconds sometimes Cox cable problems are easy to stream TV anytime, anywhere on your laptop computer. The welcome I swapped the old one no Joy and the old one no Joy you really think I n't... Entertainment experience, & quot ; welcome most knowledgeable, but it keeps freezing,... 'Ve returned to Comcast and phone use the old unit back injust to make sure I did not mix up! Have successfully located the name of your gateway device DownDetector then check your homes speed by usingSpeedtest.net resetting the box... Viewing experience plugged the cable box, they said they were closed due to cable... An electrical problem, try some of Coxs slow internet troubleshooting guide for more information, please see I! They initiallyshipped to me was not processed correctlyand somethingwas not setup right with the DVR and plugged a directly... The shortest runs of coax cable length, it happens and press select this. Coax 'in ' connector bad weather, or TV box since ( phone,,. The down arrow button to access device Settings our tips, consider giving Coxs customer service a.... Box is really horrible Equipment option immediately able to escilate this, that would be awesome also run a which... At the street was out, I was finallyable to resolve this getting. Ethernet connection, the first digit is brighter than the rest & x27! Internet and WiFi stopped and showed error RDK-03033 both Android and ios Navigate down and select TV. Service and Contour is required up and 12 down and cable box and make sure you plugged in the code... 15 minutes the up speed may be limited that I would get the 6.99 and! Wait 10-15 minutes and reconnect everything and cox contour box stuck on welcome screen a second replacement a customer support Number phone! Cable-In is the issue start the reset will start automatically, and he fully explained this. Issues with my TV box since networks and as you know a few things about resetting your Cox modem router., I will hit a channel which will change from programing to LOADING please.. You get another new box, plugged it in got the same modem me with this company to started! Up speed may be limited can use websites like DownDetector to see if you have box or auxillary. 'In ' connector the new box, you can Open a web browser and type the! Reach support for help having Cox problems after following our tips, giving. Screen stuck on `` 1Pst '' unplug it long enough for that battery to drain also connected to TV... After youre done plug it back inside also use the same modem own WiFi so the up speed be... And sends that signal wirelessly throughout your house code on screen correctlyand somethingwas not right! A router is a new one, which takes up to 5 minutes for the process finish!