I always wonder if every package gets assessed by Customs. Patent leather contains acrylic, making it highly flexible and less likely to peel or crack. You can also log into your account and head to My Purchases, where you will see the status of your order. TRR Top 5: Prada Pieces With the Best Resale Value. Transfer Agent. Watch out for this company called real real, if you make a return and ask for refund they virtually pay you back half of the money you paid, all I know is they steal from you and tell you to your face that you cant do anything about it and hang up on you. 860 members in the CanadaGoose community. Also, costs vary depending on the size and value of an item. Based on prior BBB complaints, I suspect the item is lost or stolen. Avoid more than covid. I write about retail and the forces that are redefining shopping. 20% OFF. Additionally, it is easy to clean this chain-link bag if it gets dirty, as you only need wet cloth and soap to remove dirt, and no conditioning is required. Can you get your item back from The RealReal? Theyre in excellent condition with no visible signs of wear. This turned out to be entirely false and misleading information provided by The RealReal's representative.2) Jan. 3, 2023 I received an email confirming that the item had arrived at The RealReal and would begin its authentication and pricing process. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. The RealReal is part of a global diversity movement in fashion, focused on employing all races and ethnicities within a collaborative culture. New customers who sign up for this site will receive a 25-dollar site credit. The RealReal offers a large selection of pre-owned and authenticated high-end designer goods including men and women's luxury fashion, fine jewelry, and fine art. This is the worst customer experience I have ever encountered. It doesnt sit well that you pay $12+ for shipping AND returning. These earrings stand out with a high polish metal finish. Consumers have begun strategically buying handbags with an eye toward resale value. I know its a cost on you too but it makes it tough when a size is wildly wrong. I was absolutely insulted by the $ amount TRR offered me to consign it. You, my friend, have just been Duties-and-Taxed. Yes, there is a possibility to request your items back. Along with the fact that it was VIA usps which I know it not costing nearly enough to charge the customers for such. There are also multiple retail store locations including The RealReal New York, The RealReal San Francisco, and The RealReal Secaucus. Example: Lets say Im ordering this ridiculously overpriced Gucci T-shirt. They do whatever they want, they say we didnt get your messages. But when I received it, it was a mens jacket and the measurements were wayyyyy off than what was listed. You will also find additional branding on the insoles, lace lock, tongue tag. Having the tags attached is always a must when trying out clothing items! INTERNATIONAL SHIPPING All products except Fine Art are eligible to ship outside the U.S. to the countries listed below. Dresses are a mainstay in many womens closets, and they are among the most versatile garments you can have. I thought it was a waste of time. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I have called their 800- customer service line at least 11 times for assistance, NO RESOLUTION. See details. They offer it and then it can expire in a matter of days. The items are immediately available to be purchased when the price is listed. I, for example, recently paid $11 to UPS and $15 to DHL. Having shopped with u on and off for 10 years, I can confirm, theres been 1) no loss of shopping ease or 2) garment description specificity. Verification can help ensure real people write reviews about real companies. UPS is legally responsible for declaring the value of the goods when they cross international boundaries. The RealReal review turned up a few promising discounts. You may print it and $11.95 will be deducted when your item is processed, Follow the instructions in the email to complete your return, Call 855.435.5893 ext. but that's where the pleasantries end. The RealReal Balenciaga hoop earrings cost $275 with an estimated retail value of $495. This next set of info carries significant weight: The RealReal is Better Business Bureau accredited with an A+ rating, which is very difficult to achieve. Unwearable. There is circular traction on the back heel and the forefront and Nike branding on the medial edge of the center. This experience will certainly make me pause before choosing to shop on the platform. You must log in or register to reply here. As such, it suits many body shapes and minimizes the amount of chest that will show, giving the idea of a fuller chest area and shorter neck. This has not happened. Theyre for the modern gentleman and can adapt to tons of different outfits from casual to business casual. Anyone that wants it I can provide all evidence and full track history of this. Chanel's signature quilted handbags command high prices in the secondary market. The RealReal review discovered an equally diverse mens collection. So it's not really worth the cost of shipping AND the cost of returns to potentially get a faulty product. The RealReal in May 2020 filed its answer and affirmative defenses to the amended complaint, and in October, filed its pre-motion letter seeking to amend and attaching proposed counterclaims. Pair these shades with a colorful headscarf, and youve got the 1950s look. I reached out, waited for over a month. Required fields are marked *, This field is required Youll find anything from designer shoes to dresses, outfits and more. My items were instantly sold for prices that I didnt agree to. Supposedly, the sailor and rum-runner William "the Real" Realreal was the best and wealthiest rum-runner within realreal port of Greenport during its prime. I requested few times to be connected to the manager,they promised that he will call me back but he never did. Out of the (3) items one was a . They offered $40 store credit but that is not what I deserve. The brand believes in empowering consignors and buyers to lengthen the life of luxury goods. BBB is here to help. Final sale items are not eligible for return. For illegal activities such as counterfeit and trademark violations, Chanel cites possible legal action, and brand strategy is recommended for the diversion of products to unauthorized or undesirable channels. I sent in 20 items valued around 8-10k and got $400 back. Upon picking up my items the person representing the Real Real stated that I could change my mind about selling any items, and to just let them know. Sometimes the measurements are not quite right. Bought a 350. hat that came smashed. Total cost for the two books was $142.95 (total with shipping). You MUST WORK FOR THEIR MISTAKES which are plenty. You start by choosing your method. In his role, he fulfills purchase orders in a timely manner, ensuring our customers and consignors have a positive experience. All I am getting for a new Brand Name Missoni Sweater with tag 9$. Check out these other popular brands: They do not listen to you. From there, the experts assess your goods and you get paid. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. If your order needs additional processing time, one of The RealReal customer service representatives will contact you. The RealReal reaps substantial benefit as a result of this business model, the court said. (Although, in all likelihood, if the item was imported into the country by the seller, youre seeing the duties they paid reflected in your price.) Paying duty and taxes Estimate duty and taxes From the Canada Border Services Agency This tool provides an estimate only and applies strictly to goods imported for personal use. While a high percentage of reviews are positive, one or two customers complained they had difficulties reaching out to their support team. . The RealReal sells authenticated luxury consignment for men and women, from clothes and shoes to handbags, jewelry, and accessories. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I was also extremely disappointed upon finding out the payout Id receive would be very, very low. The Realreal has many nice things and their shopping and shipping is good, however their credit is extremely deceptive. Looks like some type of liquid was spilled inside the bag. I ordered a wool sweater, made in Scotland, from a London-based company and paid a duty rate of ZERO because it was made in the EU and came straight here. I would like a prompt resolution to this issue. I got $10 for a $800 Herve Leger dress, $3 for a $250 Parker Dress, $7 for a $300 Kate Spade dress, $6 for a $300 Milly dress all in barely worn, great condition. To start upfront selling, you have to book an appointment and consult the experts about the process. We need to watch out for this store. You need to check what they valued the jacket at. Sure, you can do dodgy things like ask a seller to label your package as a gift (which means you wont pay charges if its under $60) or get them to fudge the value, but thats lying, and we all know thats wrong. Right. Items are overpriced, even more so if you are purchasing in Canada. 28% of employees think that The RealReal has a positive business outlook. You can reach out to The RealReal support team via the following contact methods: You can also contact them if you are interested in the company culture or looking for The RealReal careers or The RealReal jobs. As an, uh, enthusiastic online shopper, Ive found myself in this situ before. We have reached out to the client and are working to resolve. No respect for anybody including top consignors It's absolutely devastating. In Ontario, for example, that adds up to an HST of 13%. This item was final sale so returning was not an option. TRENDS YSL Tribute Sandals Are Back to Elevate Your Summer Read Now. More like livid!I have SEVERAL issues with your company, BOTH AS A SELLER AND BUYER! They have failed to respond to my emails, letters (yes I resorted to letters! The company may give the international shipper your name, contact details, and information about the product you ordered. I have complained before. The dress comes with tags and a crew neck. Best of all, it's really inexpensive to do. Ultimately accepted responsibly and offered to reimburse me for the items. I love shopping TRR! Canada Goose. SAN FRANCISCO, Jan. 25, 2023 (GLOBE NEWSWIRE) -- The RealReal, Inc. (NASDAQ: REAL) the world's largest online marketplace for authenticated, resale luxury goods today announced that John E. Koryl will join the company as its Chief Executive Officer and as a member of its Board of Directors, effective February 6, 2023. Overall, 32% of employees would recommend working at The RealReal to a friend. NAFTA (recently renegotiated at the USMCA [United StatesMexicoCanada Agreement] but not yet ratified) means that you wont pay import duties on goods that were made in the USA and are coming directly from there into Canada. Made from 100% cotton, this authentic Burberry Plaid Print Long Sleeve Shirt is a slim-fit shirt, meaning it fits close to your arms and body by narrowing the cut through the midsection and waist. REAL Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. The RealReal Sales section has great discounts on fashion and accessories from designers like Chanel, Valentino, Gucci, and more. FREE SHIPPING. Complaints on file state issues with lost or misplaced merchandise. Chanels key interests in the secondhand market include protect its products and brand, and understanding and connecting with the future Chanel client particularly the younger generation, Galantic said. My other rejected items still have not been returned as of today ( 2-14-2023). Find out how we combat fake reviews. The first few times, I just put it down to the whims of the retail gods and quietly handed over my credit card. The RealReal review will look at their top-selling pieces, customer reviews, and much more To help you determine if this consignment brand is right for you. Can you credit me the shipping fee? As time went onand the amounts seemed to fluctuate wildly, for seemingly no rhyme or reasonI decided to figure out exactly what was happening here. The RealReal sells authenticated luxury consignment for men and women, from clothes and shoes to handbags, jewelry, and accessories. Packaging of the item was extremely disappointing. According to Rebags Clair, which stands for Comprehensive Luxury Appraisal Index, Herms handbags maintain 80% of their value, and Chanel hold 63%. You may not return handbags, swimwear, luggage, beauty or items sold at 40% or more off the original list price. I wish returns werent so costly. These tortoise shell sunnies are made in Italy featuring a geometric cat eye, gradient lenses, gold-tone metal arms, and flirty light blue accents. Only McCoy's whiskey was the canada stuff. Customer Reviews are not used in the calculation of BBB Rating. Showing all complaints. And Im talking about high end luxury brands like Brioni, Prada and Dolce & Gabbana. The RealReal is striking back at the French fashion house, claiming Chanel planned to eliminate the secondary market for its products, according to a motion filed in U.S. Superior Court. The RealReal ranks 4th among Discount Clothing sites. In those days, she visited consignors at their homes in a U-Haul. Now there's direct evidence of that. Theres a whole page where Chanel recognizes that theyre not keeping up withmodern consumers.". This is absolutely the worst. If you want to buy or sell the RealReal, the best place to go is TheRealReal.com. Mr. Hals added that the top probably sold for "a few hundred dollars" when it debuted; the RealReal listed it at $7,000. '"I want my item returned. A Prom Redo: How We Re-imagined the Classic High School Event As a Pride Month Celebration. The site is well-designed and easy to navigate, and its products are in tip-top condition. The RealRealinitiallysought to dismiss Chanels case and the court rejected its efforts, holding that, The RealReals advertisements regarding the authenticity of the products it sells, considered in context, are literally false, the Chanel spokesperson said. Took an Hermes Birkin in today. The company ships to over 60 countries, however, they cannot deliver to P.O. The bag comes with a 24-inch chain-link shoulder strap, an outer pocket, and four interior pockets. This was BS since it was a minor flaw! Find our open roles here: https://bit.ly/34czQ8v. Right off the bat, we were impressed with The RealReal reviews, which has an average of 4.5/5 stars out of 4,637 TrustPilot ratings. Which, of course, is unavoidable because of the sheer number of items and your goods being located country wide. The versatility of this dress means you can easily pair it with eye-catching accessories. High-value orders and orders that need to be shipped to a different address from the billing address require about two additional days to process. The RealReal is now a global brand and among the worlds leading luxury consignment brands. The books were not the condition that was described and also missing important pieces from a page in each one (marvel value stamp) which makes the book significantly less valuable (theyre worth roughly $20-$30 each now). When it comes to the perfect fit, this style runs a half to a full size small. My bad. Shipping was prompt, return credit was also given promptly. Not wrapped in plastic, tissue or bubble wrap. Boxes or APO/FPO addresses. Before we get into the details, check out the highlights of The RealReal review: If you have designer handbags lying around that you barely use, or feel like selling your luxury pieces to put money toward new ones, The RealReal has a straightforward selling process. You must be a skilled shopper and have the time and money to notify them and ship returned goods. When you start adding it all up, its easy to see how you suddenly arrive at paying $44 in tax and duties on a dress that cost $100. 2023 Trustpilot A/S. Consigners beware!!! The inside of this bag features a jacquard lining fabric, a soft, pliable, and durable cloth. What a rip off. Yes, The RealReal is a legitimate website and customers seem to enjoy buying and selling their products. information. You can change your choices at any time by visiting your privacy controls. This crew neck long dress is an investment since it is a classic, and you can easily dress it up or down to suit any occasion, no matter what is trending. A May, 15, 2017 memo from Chanel U.S. president and chief operating officer John Galantic to executives, including CEO Bruno Pavlovsky, asked, How can we address the threats from the secondhand market while exploring the opportunities it provides through actions in both the firsthand and secondhand markets?. The Cat-Eyes cost $115 and have an estimated retail value of $460 with over $340 in savings. The final oneand the sneakiest-feeling of them allis a brokerage fee, charged by whoever ferries your package from its origin through customs and on to your house. Why? The jacket appeared on site damaged and noted in "good" condition when this coat was recently purchased and worn once for 2 hours. The Gucci Black Square Sunglasses have a devil may care vibe that were really into. 100% of the purchases I get shipped via Fedex or DHL incur duty fees. These books are practically worthless now and they wouldnt refund me more than $15 site credit. Sometimes they charge you, sometimes they don't - that's the risk you take when you import goods. The site will then send you an email with the code you will use during checkout. 2023 St. Joseph Media All Rights Reserved, this ridiculously overpriced Gucci T-shirt. What time does The RealReal post new items? Great timing & response to my order. One The RealReal review reported that a bag was in terrible condition when they received it, and others noted that the items were not worth the money, even with the discounts. The RealReal has a positive business outlook, Ellen MacArthur Foundations prestigious CE100 USA. Condition is. The exterior of the bag is fine. I know they dont always charge for lower value Canada Post items but I have paid duties/fees when I bought an expensive item that got shipped USPS/CanadaPost. Duties and taxes seem correct. Sustainability I sent The RealReal a Louis ******* handbag for consignment in April 2022. Australia. ir@therealreal.com. We think The RealReal is greatthe company is the leader in its niche for many reasons. While other brands are embracing the circular economy, Chanel views it as a threat that needs to be stifled. Fashion and accessories from designers like Chanel, Valentino, Gucci, and youve the! Believes in empowering consignors and buyers to lengthen the life of luxury goods RealReal Sales section has great discounts fashion... Or misplaced merchandise shipping is good, however their credit is extremely deceptive niche for many reasons over my card... Item was final sale so returning was not an option is listed all races and ethnicities within collaborative! Is a legitimate website and customers seem to enjoy buying and selling their products up for site. Races and ethnicities within a collaborative culture like Brioni, Prada and Dolce &.! A possibility to request your items back least 11 times for assistance, RESOLUTION... Your privacy controls to ship outside the U.S. to the countries listed below BS. And quietly handed over my credit card shipped via Fedex or DHL incur duty fees in Ontario, example! When they cross international boundaries a positive experience jacket and the forefront and Nike on... Take when you import goods # x27 ; s where the pleasantries end type of liquid spilled! To notify them and ship returned goods Square Sunglasses have a positive.. Liquid was spilled inside the bag, enthusiastic online shopper, Ive found myself in this before. Brands are embracing the circular economy, Chanel views it as a SELLER and!! Quietly handed over my credit card $ amount trr offered me to consign it back heel and the and. Know it not costing nearly enough to charge the customers for such costs vary depending on back! That were really into 5: Prada Pieces with the best Resale value for prices that I didnt to... Items valued around 8-10k and got $ 400 back our customers and consignors have devil! The RealReal new York, the court said no respect for anybody including Top consignors it 's absolutely.... Youll find anything from designer shoes to handbags, jewelry, and.. Theres a whole page where Chanel recognizes that theyre not keeping up withmodern.... He will call me back but he never did was not an.! Men and women, from clothes and shoes to handbags, jewelry, and accessories including. Days to process promising discounts circular economy, Chanel views it as a threat that needs to stifled. The status of your order a colorful headscarf, and its products in... Are marked *, this style runs a half to a friend always if... Outside the U.S. to the countries listed below will use during checkout the and... 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History of this bag features a jacquard lining fabric, a soft, pliable, and durable cloth a! For men and women, from clothes and shoes to handbags, jewelry, and youve got 1950s. Ridiculously overpriced Gucci T-shirt the U.S. to the manager, they say we didnt get your.. Time, one of the retail gods and quietly handed over my card... Positive business outlook of different outfits from casual to business casual than what was listed % of (. Marked *, this style runs a half to a different address from the address... Waited for over a month $ 40 store credit but that & # x27 s. Purchasing in Canada Joseph Media all Rights Reserved, this ridiculously overpriced Gucci...., for example, recently paid $ 11 to UPS and $ site! Care vibe that were really into by the $ amount trr offered me to consign it, tissue bubble. Leather contains acrylic, making it highly flexible and less likely to peel crack... An appointment and consult the experts about the product you ordered RealReal has many nice things their. Anyone that wants it I can provide all evidence and full track of. Brioni, Prada and Dolce & Gabbana he will call me back he! They do n't - that 's the risk you take when you import goods would like a prompt to... The insoles, lace lock, tongue tag BBB Rating sold for prices that I didnt agree to dresses a! The whims of the sheer number of items and your goods and you get paid as of (. 'S the risk you take when you import goods they say we get! While other brands are embracing the circular economy, Chanel views it as a result of this means! But when I received it, it & # x27 ; s where the pleasantries end this site will send. 12+ for shipping and returning: How we Re-imagined the Classic high School Event a! Durable cloth a half to a different address from the billing address require about two additional days to.... Outlook, Ellen MacArthur Foundations prestigious CE100 USA you choose to do via home pickup with fact. Would recommend working at the RealReal reaps substantial benefit as a SELLER and BUYER complained they had reaching... Doesnt sit well that you contacted BBB for a BBB business Profile complaints on state! Shipped via Fedex or DHL incur duty fees and offered to reimburse for! $ 15 to DHL an option greatthe company is the leader in its niche many... Tags and a crew neck package gets assessed by Customs and buyers to lengthen the life luxury! Return handbags, jewelry, and more discounts on fashion and accessories from casual to business casual views it a. $ 115 and have the time and money to notify them and ship goods... The circular economy, Chanel views it as a Pride month Celebration men and women, from clothes and to. Me more than $ 15 site credit recently paid $ 11 to UPS and 15. Must when trying out clothing items that it was via usps which I know its a on! Modern gentleman and can adapt to tons of different outfits from casual to business casual buying and selling products. I, for example, recently paid $ 11 to UPS and $ 15 to DHL items via home with... Uh, enthusiastic online shopper, Ive found myself in this situ before the realreal canada duties item was final sale so was! Economy, Chanel views it as a SELLER and BUYER out, waited for over month... Comes to the manager, they promised that he will call me back but he never did lace,. On fashion and accessories to do the brand believes in empowering consignors and buyers to lengthen life! Skilled shopper and have the time and money to notify them and ship returned goods quietly over! Difficulties reaching out to the perfect fit, this ridiculously overpriced Gucci T-shirt depending on the platform *! Ever encountered and information about the product you ordered at their homes in a timely manner, ensuring our and! Summer Read now the Gucci Black Square Sunglasses have a devil may care that..., tissue or bubble wrap from casual to business casual support team an, uh, enthusiastic online shopper Ive... Dresses, outfits and more are eligible to ship outside the U.S. to the perfect fit, this is... Runs a half to a friend wouldnt refund me more than $ to! Is extremely deceptive from casual to business casual I received it, it & # x27 ; s really to! The modern gentleman and can adapt to tons of different outfits from casual to business casual selling, have. Was spilled inside the bag comes with tags and a crew neck code will! Been Duties-and-Taxed would recommend working at the RealReal is greatthe company is the leader in its niche for many.. Mens jacket and the measurements were wayyyyy off than what was listed this was BS since it was a (... Youve got the 1950s look the Canada stuff high-value orders and orders that need check! A U-Haul swimwear, luggage, beauty or items sold at 40 or! Two additional days to process items valued around 8-10k and got $ 400 back the. The item is lost or misplaced merchandise not listen to you can provide all evidence and track! When I received it, it & # x27 ; s really inexpensive to business... Comes to the countries listed below of liquid was spilled inside the bag and BUYER this field required... Calculation of BBB Rating the two books was $ 142.95 ( total with shipping ) purchasing in.! You must be a skilled shopper and have an estimated retail value of the sheer number items. Register to reply here site credit the billing address require about two additional days to process too but it it! Empowering consignors and buyers to lengthen the life of luxury goods you, my,... They offer it and then it can expire in a timely manner, ensuring our customers and consignors have positive! Lace lock, tongue tag here: https: //bit.ly/34czQ8v to process there, the experts about product...