Unable to copy workstations. Zia can be trained to predict the relevant technicians to handle a request by training with the service desk data. I believe you can give constructive feedbacks without too many unkind words! Here's how the screen would look now : In the new PO approval system, here's how the screens would look for three different cases of the scenario: Case 1: Both Cathy and Jimmy have not approved the PO yet, In case both Cathy and Jimmy have not approved the PO yet, the status of the PO is ' Pending Approval', Case 2: Cathy has approved the PO while Jimmy's decision is pending. From v9000 till v9300, 'Export Passwords' option was listed under 'Resource Actions' even when "Export/Offline Access - Allow admins and users to export password information to plain-text spread-sheet (.xlsx)" was disabled. Template workflow configurations will now be added as entries in the system log viewer table. From v9000 till v9100, the 'Edit User' screen did not load the Duo Username for Duo TFA-enabled users. Customers in v8500 were not able to save changes in User Settings for any user groups, if their language setting is not English. Reports can now be generated to get a list of all Workstations with a particular Now, it works with NTLM-v2 through integration with a third party Java software library which provides advanced integration between Microsoft Active Directory and Java applications. Navigation buttons have been included to help users easily move from details page of one Solution to another. We would like to show you a description here but the site wont allow us. This has been fixed now. The table and column names related to the Change Workflow are updated so using old table/column names will throw an execution error. Requesters can be allowed to choose tasks while creating a request and also to view the request tasks based on configurations set in the request template. You can now customize push notification rules. The VBScript scripts used for the following functions in Password Manager Pro (PMP) have been made obsolete and replaced by equivalent .NET API calls made from within the PMP application. go to JIRA home page--> click on Boards--> click on Your Team's/Project's Story Board--> click on "View in Issue Navigator" button (next to the header highlighting your present Sprint Number)--> and then apply the required filters like Project, Type, Status, Assignee, Sprint. This has been fixed. I guess it is becasue the company is really small and does not have systematic training like what a big bank could offer. < ' or '>' character in their description. It is only a one-time Earlier, MS SQL server replication for High Availability could not be configured if the username or password of either the primary or secondary backend database contained a single quote ( ' ). In v9000 and above, 'resource actions' icon was not listed for user with custom role 'edit resource'. Release management allows you to plan, build, test, and deploy releases to the production environment. operation can be carried out per minute from a user ID. It has now been fixed. stage, set up approvals, allocate stage-wise permissions to users, and configure notifications.To learn more about release management, Click here. This has been This has been fixed now to show the certificate repository. This has been fixed. This issue has been fixed now. Earlier, the 'Edit User' action did not work for certain users. This applies to. Combined view for notes and conversations through email notifications. This has been fixed. The volume-type software license allocated to multiple workstations is deallocated from all workstations when the site of the owner of any workstations is changed. You can now configure default status names such as, Notification options have been added to notify group members, when a request in their group is updated. During the beta test, we identified and addressed more customer needs and further enhanced the user experience. Release Notification in Notification Rules. Remember, the account-level access control configuration takes higher precedence over the resource-level access control configuration. What to do with extra hot wire found in switch? You can access Organize Tabs from. When configuring a release workflow, you can add release roles as criteria under conditions. The Asset Manager/Administrator can configure This has been fixed. The Text field for answers in the Service Catalog Resources section is enhanced to a Text Area to support more characters. Bulk allocate software licenses in a site: Bulk allocating software licenses associated to a site was not possible. The notes section includes the rich text format. Add new fields and sections to the canvas from the right side panel of the add or edit project template form. And validated occurs only when the change ID Email notifications are unnecessarily sent when no users are added or deleted after provisioning tool sync. Remote password reset actions for Linux resources can also be configured by Change Owner and technicians with SDChangeManager role can add/edit/delete/organize tasks in a change even after the change is closed. This issue has been fixed. Going forward Purchase Request / License Agreement additional fields can only be added from the Admin tab and not from Purchase Request/License Agreement. Earlier, a Remote File Inclusion (RFI) vulnerability in Password Manager Pro's landing server configuration tab allowed the administrator to upload any file to any location in PMP server via the image file upload field. In an SSO-enabled environment, the Keep me signed in option will be unavailable. You can tailor various elements in the home page, including widgets, layout, New Feature - Custom Application Platform in ServiceDesk Plus On-Demand. Henceforth, if an administrator restricts a user from setting up the encryption passphrase for their personal passwords (under 'General Settings'), the user can set up an 'encryption key' for their personal passwords from To learn more, click. Earlier, when a scheduled password reset was carried out for a Windows domain account after password expiry, the reset action results were at times audited as failed even though the password was successfully reset in the resource. Scanning OUs (Organizational Units) from Active Directory. While editing a downtime, previously edited downtime section is not get closed. From v9702, while copy-pasting values stored as custom text fields (non-password) in the Personal tab, special characters were converted to their hexadecimal values during the action due to decoding issues. email notifications for the following : Requesters will now be able to see the Autofill function in the Email CC field in their templates. for Password Manager installations in Windows server machines only. following Password Manager Pro settings: Note: This has been fixed. users. Prior to 6400, some ofthe communication between PMP server and agents was initiated by the server, which required the agents to keep a TCP port open. * Notify editor when a request is waiting for update, Let's support faster, easier, and together. Technicians are unable to approve/reject request cancellations raised by requesters. The Foxes outscored their opponen. First off (and as said elsewhere), always talk to your supervisor about things such as this unless there's a particular, and good reason you cannot involve him - going around him will likely not put you in the best light. SAML redirection for custom domains now happens through HTTPS. Their own details if they are the On Behalf Of User. in PMP database, Notifications on password policy violations, Alert/Warning via email seven days ahead of password expiry, Provision to import user groups from AD and keep PMP user database automatically in sync with Active Directory, Provision to configure multiple domain controllers for redundancy in AD integration (user import and authentication), Provision to import computers and computer groups from AD and keep the PMP resource database automatically in sync with AD, Support for importing users from Novell eDirectory interfaced through LDAP, Delegating management of resources to other admins has been extended for criteria-based resource groups, Resource-based quick view of passwords in 'Home' tab, Hitherto, 'search' in PMP was case-sensitive. When requests are assigned to support groups, the bot will trigger notifications in the mapped channel. Note: When you perform any action using the actionable notification, you will be required to do a one-time login verification in ServiceDesk Plus Cloud through Office 365 Single Sign-On. When a task is assigned to a technician without permission to view changes, the technician can view/edit the corresponding task and add/manage work logs. Inbuilt javascript methods 'addAllOptions', 'setDateFromCurrentDate' and 'getApprovalStatus' have been supported. This has been fixed. The Assign option for assets now lets you establish a parent-child relationship between assets in addition to assigning them to Integrations. Problem Module - Standard license add-on : Problems module is now available as an add-on for standard edition. For installations migrated to 14000, the existing basic customization will be accessible only if a customized home page is already configured. In such cases, instead of typing the solution repeatedly, 'Resolution Templates' could If a mail server is detected to allow open I'm more than happy to continue [researching x relevant technology, following online tutorials to get to grips with x new relevant framework], but also more than happy to divert my attention elsewhere if that would be preferable. option is enabled or disabled for a Linux-based resource type (Linux, Cisco IOS, Cisco CatOS, Cisco PIX, Juniper NetScreen OS, HP Procurve and VMware ESXi), the auto-logon helper option for that resource got disabled, In typical help desk environments, there would be requirements to assign the same or similar tasks to different users at different times. SD-103966 : URL access violation issue occurs due to multiple API calls while tagging users in request notes, request comments, and project comments. release. These details can now be provided through entries in GUI, Enhancements to bolster the overall security posture of the product. You can configure the settings from, You can now schedule multiple reports under, You can now save the edited custom report as a new report using the. With this update, RDP sessions can now be launched over TLS 1.2 to machines in which previous TLS versions have been disabled. Option to import CIs and CI relationships. Botkube runs inside of your cluster as a READONLY service account by default, ensuring you have access control and administrative privileges set up according to your organizations requirements. This issue has been fixed now. Only the service category is extended for all editions. Now, auto-renewal of certificates is possible for the 'MSCA using agent' sign type as well, from 'Admin >> SSL Certificates >> Certificate Renewal'. different user. Users could add new tasks from inactive task templates. New columns are added to request reports. Click New Trigger and on the new trigger for change form, select your preferred For users using the Provisioning Tool, the First Name and Last Name in the application will be updated from the Active Directory, when the tool gets auto-updated during scheduled or manual sync. You can now designate a leave type in ServiceDesk Plus Cloud as out-of-office leave for Microsoft Office 365 Calendar. Earlier, the common unique Authentication token (generated during installation) was used for all the mobile and extension logins. Technicians get removed from BR field update values. A colored progress bar is used to indicate the quota of executions and webhook calls remaining. ServiceDesk Plus On-Demand now supports additional license types for Software Asset Management apart from the currently available Individual and Enterprise license types. Detailed view of a pie chart is now available for all Change widgets. If you use the iPhone/iPad native app, going forward,based on the chosen notification rules( Admin-->Notification Rules), technicians will receive push notifications in addition to Purchase Cost field will automatically be populated with the Vendor's cost for that Product, when a Product and its Vendor is chosen in. Option to embed the survey URL in the request closure email notification. Users couldn't create and associate a Jira issue with a ServiceDesk Plus request from within the request details page. start migrating the current statuses under specific stages. The HTML widget is also packaged with standard help desk action menus, canned widgets, and URL widgets, which can be incorporated on demand to achieve full-page customization. When changing the template associated with an existing problem, the technician can choose to delete or retain the tasks associated with the previous template. The 'Certificate Sign Report' comes with the following MSCA/Third party CA signing details; Certificate Authority, Certificate Template, Sign Type column. This has been fixed. This issue has been fixed. You can now integrate ServiceDesk Plus On-Demand with your Active Directory for importing user information. Refer below for the changes in the ProblemResolution table : Refer below for the changes in the ProblemFileAttachment table : The data related to Problem module in SDPNotes table is moved to ProblemNotes table and columns have been mapped accordingly. Reorder Bar charts by ascending order of date. Only the Technician with SDAdmin role can be made as Organization Admin. Users can determine maximum count of additional fields that can be created. It has been fixed. The default project template will be auto-populated in the. and GL Code. To learn about the related API changes, Click here. Stress (professionally) that you feel that you and the company are not getting the full potential benefit that having you as an intern could be and you wish to increase this benefit by doing additional work. This has been fixed. During requester login, the Priority Matrix is not applied to New Incident/Service Request forms opened via pop-up windows. Earlier, there were issues in launching automatic connection to target systems when the user specifies the currently logged in AD account to connect with the remote resource. In RestAPI, the fetch details format is modified in such a way that the "details" attribute holds all the data. New Operator in Business Rules and Triggers. Change template's editor UI is revamped for better user experience. Also, if the user owned a discovery schedule, administrators were unable to transfer the schedule ownership to another user from. The option to switch from the new UI to the old UI will not be available. When Access Control Workflow had been enabled, in certain environments, resetting of passwords of Netscreen devices after the end of the exclusive use period was not working. Technicians can now view requests in Classic View or choose to view both requests and tasks in Combined View, depending on their convenience. well as the provision to auto logon to Cisco resources using Windows domain accounts. You can download the app at We are happy to announce the availability of the Custom Application Platform with ServiceDesk Plus On-Demand. Release configurations have been introduced under the highlighted tabs in Setup and can be configured only by the SDAdmin. Additionally, on migrating to this patch, existing announcement roles for the custom roles are removed and AnnouncementConfig role is added to all the technicians. While attempting to change the template of an. Provision to remotely connect to a MS SQL server using a Windows Domain account has also been added. Subject appears truncated in certain requests when archived requests are exported in XLS. The Condition node is now renamed as IF node. Jiras standard reports are great for understanding your team's performance at a glance, but they often don't give you the flexibility you need to answer your specific questions. Refer below for updates in the Change Workflow Data Model : SDF-89373, SDF-81168, SDF-89372 : Asset UI Revamp. A new button Switch and Configure, which allows to switch between modern authentication and basic authentication, has been added for customers who are already using Office 365 and Outlook mail services. Basic customization will be accessible only if a customized home page is already configured with extra hot wire found switch. Not applied to new Incident/Service request forms opened via pop-up Windows that can carried... Bot will trigger notifications in the Change workflow are updated so using old table/column names will throw execution. 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