Contact Customer Relations If you wish to send an email to American Airlines Customer Relations directly, we ask that you include your record locator or ticket number, mailing address, flight numbers, origin and destination cities, dates of travel and full explanation of the reason for your contact. In particular, the consequences of the coronavirus outbreak to economic conditions and the travel industry in general and the financial position and operating results of the Company in particular have been material, are changing rapidly, and cannot be predicted. Dec has done a terrific job leading the CLT team, and we wish him nothing but the best in retirement. He finished his active service in 1991 as the Operations Officer for the U.S. Army Parachute Team Golden Knights. Seymour is an executive sponsor for Americans Veteran & Military Employee Business Resource Group, an employee-led organization that supports veterans, current military service members and their families. American Airlines Names Carolyne Truelove Vice President of Reservations and Customer Relations by Sally Holtgrieve September 2, 2022 American Airlines announced at the end of August that Carolyne Truelove will be joining the company as vice president of reservations and customer relations. Prior to that, she served as a partner at Willkie Farr & Gallagher LLP from 2017 to 2019, as Acting General Counsel and Deputy General Counsel for the U.S. Department of the Treasury from 2013 to 2017, and as Deputy General Counsel for the U.S. Department of Energy from 2011 to 2013. Do Airline Pilots Deserve To Make Over $300,000 A Year? Maya Leibman is Executive Vice President and Chief Information Officer, a position she has held since November 2015. Additionally, several Sales and Distribution leaders from around the globe will report to Alison to round out her organization. Vice Chair, President of American Eagle and Strategic Advisor. While every US airline faced a difficult summer because of severe weather throughout much of the country, the airline's pains have been particularly acute due to a combination of maintenance issues and the ongoing grounding of the worldwide Boeing 737 Max fleet. The estimated additional pay is $218,051 per year. Alice Curry, Vice President of Customer Care. please contact our team at Elliott Advocacy through this form. Risk Factors), and other risks and uncertainties listed from time to time in the Companys other filings with the Securities and Exchange Commission. Stache has worked for the airline for more than 15 years, according to his LinkedIn profile, and previously oversaw American's loyalty program as a senior vice president of marketing. Prior to joining the airline, DeFeo served as Senior Vice President of Communications for Darden Restaurants from 2012 to 2015. American Airlines announced a huge leadership reorganization today, resulting from its effort to shed at least 30% of management staff. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. American Airlines chief customer officer Alison Taylor will retire, with . Raja joined American in 2004 and has held a variety of roles in Sales, Corporate Planning and Revenue Management. Earlier in her career, she held other senior legal roles within the federal government and was a partner at Kellogg, Huber, Hansen, Todd, Evans & Figel PLLC. Plus, we have insightful letters, insider tips, and more. Alice graduated from Southern Methodist University with a bachelors degree in marketing and political science in 1996. We publish the names and emails of customer service managers. Now it wont refund my $3,606. And no cut back ever truly gets rid of the bad folks since usually the people doing the cut backs can figure out who does what (sad but often true). In an internal email reviewed by AirlineGeeks, American Executive Vice President and Chief Information Officer Maya Leibman wrote that "bookings are up by 150-400% compared to last year and within a few points of 2019," adding that "bookings last weekend were higher than they were in 2019." Circuit and to Justice Stephen Breyer of the U.S. Supreme Court. In 1987, after graduation from U.S. Army Ranger School, he was assigned to the 82nd Airborne Division where he served as a Platoon Leader and Company Executive Officer. Seymour graduated from the United States Military Academy in 1986. Currently, American Airlines does not offer a phone number to contact the customer relations department. The New World Loyalty podcast discussed how loyalty and revenue need to have a partnership but be managed separately. Before that, he worked for four years with Ketchum, a public relations agency. In September, a Miami-based mechanic was arrested for allegedly sabotaging a plane to try and get overtime hours. Vrbo offered a refund after my husband lost his job. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. In 1987, after graduation from U.S. Army Ranger School, he was assigned to the 82nd Airborne Division where he served as a Platoon Leader and Company Executive Officer. He began his career with Teach for America in 1999 and taught for three years in Baltimore City Public Schools. In this role, she will serve as the voice of the customer and work closely with David and Vasu to create a secure, comfortable and welcoming environment for our customers as they return to flying. She moved to Austin, Texas in 2015 for an adventure and returned to the East Coast in 2021 with a husband, son, two cats and a dog. I dont think UAL will status-match EP, but Id jump in a heartbeat now after 4M miles and 34 years of loyalty to AA. He has held the title of Executive Vice President, Chief Financial Officer since December 2013. These forward-looking statements are based on the Companys current objectives, beliefs and expectations, and they are subject to significant risks and uncertainties that may cause actual results and financial position and timing of certain events to differ materially from the information in the forward-looking statements. David Seymour is Senior Vice President, Chief Operating Officer. Flights Within the U.S. and Canada From 2001 to 2010, Leibman held several positions in the Information Technology department, culminating in the position of Vice President, Business Operations Systems from 2006 to 2010. With todays announced reorganization, several vice presidents have also elected to leave the company. About American Airlines GroupAmericans purpose is to care for people on lifes journey. "They're the difference between just a flight and an experience. Most recently SVP of Network Strategy, Vasu will retain responsibility for our Network and Alliances teams while adding leadership responsibilities for the Revenue Management team and our loyalty program. Before that, he worked for four years with Ketchum, a public relations agency. From 2003 until 2009, he was a partner at Indigo Partners LLC, a private equity firm specializing in investments in the airline industry. Using Samsung devices, the pilot program has 40 of American's 10,000 flight attendants tapping and scrolling through data such as seat assignments, requests for special services, and a customer . Between 1995 and 2003, he held a variety of positions at America West, including Executive Vice President Corporate. American Airlines announced at the end of August that Carolyne Truelove will be joining the company as vice president of reservations and customer relations. Vasus direct reports will be Rick Elieson, VP of Loyalty; Jim Fox, VP of Revenue Management; and Brian Znotins, VP of Network Planning. American Airlines is the world's largest airline after a 2012 merger with US Airways. Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organization's next-generation strategic initiatives. Steve Johnsonwill undertake a new strategic advisory role focused on strategy development, economics and competition issues, corporate governance and ESG, and corporate development. Before that, DeFeo held various roles of increasing responsibility leading communications teams at The Home Depot from 2003 to 2011. Titanic, hmm, I am thinking the Hindenburg, but the idea is the same. In these roles, DeFeo has been responsible for all of Americans internal and external communications, team member recognition programs, leadership development and community affairs. However hes also talking [], [] Griff interviews the new head of American AAdvantage, Rick Elieson who moves over from cargo and reports up to Vasu [], [] is Vice President for Philadelphia, New York JFK and LaGuardia and Boston as well as premium [], [] see Don Casey appear with Derek Kerr and Robert Isom at the Bernstein conference on Thursday since American Airlines announced his retirement last June with his staying on through end of 2020 as an advisor. Learn more about what's happening at American by visiting news.aa.com and connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines. And they all embrace and live our purpose of caring for people on lifes journey. Vasu Raja is Senior Vice President, Chief Commercial Officer, where he oversees Americans global network and has oversight of the airlines alliances and partnerships, revenue management, sales and marketing organization, and Americans loyalty program, AAdvantage. Robert E. Jordan. More About Gary , [] Raja now oversees the AAdvantage program as part of his portfolio his musings on coming changes to AAdvantage make my ears stand up. Managements Discussion and Analysis of Financial Condition and Results of Operations and Part II, Item 1A. We will miss his contributions and steady leadership. The ACA . Dons in-depth understanding of how the key revenue levers need to come together to deliver results has been invaluable. Vice President - Reservations and Customer Relations American Airlines Sep 2022 - Present5 months Fort Worth, Texas, United States American Airlines is a major US-based airline. Gatten holds a bachelors degree from Willamette University and a Master of Business Administration from the Booth School of Business at the University of Chicago. He began his undergraduate education at the University of Washington and earned a Bachelor of Arts in economics from California State University, Sacramento. Most recently, he served as Senior Vice President of Global Government Affairs of American, a position he has held since August 2017. The new realignment is organized around. She began her legal career as a clerk to Judge Merrick Garland of the U.S. Court of Appeals for the D.C. American Airlines Huge Leadership Reshuffling With Several Vice Presidents And Higher Leaving by Gary Leff on June 4, 2020 American Airlines announced a huge leadership reorganization today, resulting from its effort to shed at least 30% of management staff. Previously, Brown served as a Vice President of Human Resources at Amazon from November 2018 to 2021. Be sure to include the same contact and travel information. Last edited by JDiver; Jan 18, 15 at 10:28 pm Reply We work collaboratively with airlines, labor, Congress, the Administration and other groups to improve aviation for the traveling and shipping public. She is an advocate for advancing women in the aviation industry and has partnered with the Fort Foundation to expand Americans female leadership pipeline through targeted recruitment efforts. In September, nearly 83% of American's flights arrived on time, its best month since November 2017 and more than 4 percentage points higher than the year-earlier period. Phoenix, AZ 85034 American announced that Kerry Philipovitch, senior vice president of customer experience, will retire at the end of the year. American has blamed and filed a lawsuit against its mechanic unions, alleging that employees are deliberately slowing down work or exaggerating issues that do not affect safety in an effort to influence new contract negotiations. Read Cole's bio . Each of these individuals has played a key part in Americans recovery through the pandemic and Im excited to work with them as we lead American forward into 2022 and beyond. Prior to joining the airline, DeFeo served as Senior Vice President of Communications for Darden Restaurants from 2012 to 2015. de . How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. This team possesses deep intellectual and technical expertise and truly takes the ethos of servant leadership to heart. One of the elements that drove todays announcement is Don Caseys decision to retire. Is this really the end of junk fees in travel? From 2003 until 2009, he was a partner at Indigo Partners LLC, a private equity firm specializing in investments in the airline industry. Maybe a rethinking of operational management might have been the proper way to express the dismal actions of late. Read Priya's bio Cole Brown. Steve collaborates and provides counsel on Americans strategy development and strategic positioning; economics and competition issues; corporate governance, corporate purpose and ESG; policy development and external affairs; partnerships, alliances, deals and deal making; and labor strategy. an airline later absorbed into American Airlines, including executive vice president and chief financial officer and senior vice president of marketing and planning . We once had an excellent secretary who moved up with her boss but then she frequently came back to our office to help out because she was bored in the new job since there wasnt much to do and he only had an assistant because it was a status thing. With todays announcement, Gatten will assume oversight of the airlines properties and corporate real estate portfolios, including overseeing all airport properties and leases and corporate facilities. Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organizations next-generation strategic initiatives. He joined America West in 1996 as Senior Director, Planning, and was promoted to Vice President, Financial Planning and Analysis, in 1998. From July 2006 to April 2014, Mr. Dempsey served as treasurer at Ryanair Holdings PLC. Seymours aviation career began at the airline in 1999. Other executives include Gary Chase, Senior Vice President, Business Development and Financial Planning; Henry H. Ting, SVP, Chief Health Officer and 22 others. "This restructure puts innovative and extremely capable leaders at the forefront of these initiatives.". In addition, the following individuals will be joining Americans senior leadership team: Current President and Incoming CEO Robert Isom said: These executives are all extremely capable and experienced leaders, and together, they form an unstoppable team. Priya Aiyar is Senior Vice President, Corporate Affairs and Chief Legal Officer. They canceled my flight. Taylor's day-to-day responsibilities will be assumed by chief commercial officer Vasu Raja and senior vice president of . Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. The airline reported an 82.9% on-time performance rate for September it's best monthly performance in nearly two years. He earned a Bachelor of Science in aeronautical engineering and a Master of Business Administration in finance from the University of Michigan, where he was a catcher for the Wolverine baseball team. Vice President - Real Estate (813) 870-8789: Laurie Noyes Vice President - Concessions, Commercial Parking and Ground Transportation (813) 554-1447: Veronica Cintron Vice President - Communications (813) 220-4200: Marcus Session Vice President - Information Technology (813) 801-6037: Benjamin Robins Vice President - Maintenance (813) 676-4327 Hey American Airlines, wheres my ticket refund? It is not the responsibility of any advertiser to ensure that questions are answered. Wheres my airline ticket refund from GotoGate? Previously, DeFeo served as Vice President of Global Communications for American since August 2015. But fewer than half have been on regional carriers in 2022. are General Manager salaries with median pay of $103,663, Senior Manager salaries with median pay of $158,579, Senior Vice President salaries with median pay of $451,117, . Kerr serves on the advisory board for the University of Michigan Ross School of Business and the board of directors of the Dallas Regional Chamber and the Cotton Bowl. Most companies are top heavy and with each high level exec comes more bloat in terms of supporting admin people. Cautionary Statement Regarding Forward-Looking Statements and InformationCertain of the statements contained in this report should be considered forward-looking statements within the meaning of the Securities Act, the Exchange Act and the Private Securities Litigation Reform Act of 1995. Previously, she served as Senior Vice President and Chief Information Officer from January 2012 to November 2015. Our job is to give them the tools to care for customers on their journeys with us, and we know with this superb group of six leaders at the helm, we will deliver.". Any shakeup that leaves the top two guys in place is a non-event. Sally Holtgrieve is the senior editor at Women Leading Travel & Hospitality. American Airlines Names Alice Curry Vice President of CustomerCare. Phoenix, AZ 85034 Phone: 817-786-3778 Fax: 480-693-2300. But why cant I get a refund? Prior to joining America West, Kerr served in various financial planning and analysis positions with Northwest Airlines. State your request to the voice prompt system to be directed to the correct. Previously, she was Senior Vice President and General Counsel for American, a position she held since September 2019. Required fields are marked *. However, we are an agile team and will make the necessary decisions and organizational adjustments that will set us up for success for both the near and long term. American Airlines Customer Relations 4000 E. Sky Harbor Blvd. Each of these individuals has played a key part in Americans recovery through the pandemic and Im excited to work with them as we lead American forward into 2022 and beyond. Use our online Customer Relations form for a faster response than sending a letter through the mail. Shes a proven leader of high-performing executives and staff with solid business acumen, analytical and negotiation skills, industry connections, and strong partnerships. Why is it taking so long to get a cruise refund? Vrbo took my $1,270! He most recently was Senior Vice President, Global Engagement for American, a position he has held since October 2018. See the full leadership team at Craft. Cole Brown is Senior Vice President, Chief People Officer, a position she has held since June 2021. Average American Airlines Vice President yearly pay in the United States is approximately $56,480, which is 62% below the national average. His mailing address is: Jonathan D. Snook. He is also a member of the Knight Commission on Intercollegiate Athletics and the Knight Commission Task Force on Racial Equality. Throughout his career he has held a variety of leadership roles in Technical Operations, Operations Control, Crew Resources and Flight Operations. We are honored to work for our people, customers and shareholders, and know that we only win when we operate as one team.. Airlines for America (A4A) advocates on behalf of its members to shape crucial policies and measures that promote safety, security and a healthy U.S. airline industry. Before joining Amazon, Brown served as Senior Vice President and Chief Human Resources Officer for Conifer Health Solutions from 2015 to 2018. Before that, DeFeo held various roles of increasing responsibility leading communications teams at The Home Depot from 2003 to 2011. Editorial Note: The opinions, analyses, and evaluations here are mine and not provided by any bank including (but not limited to) American Express, Chase, Citibank, US Bank, Barclays or any other company. Seymour, who has overseen integrated operations at the airline since 2012 (at the time he was at US Airways, which merged with American in 2013), will expand his responsibilities to oversee everything from airline and cargo functions, to regional carrier operations. Wheres the refund? Since 2009, Steve has served as Executive Vice President Corporate Affairs, responsible for corporate governance and legal affairs, government and regulatory affairs, labor relations and real estate and airport affairs. He earned a Bachelor of Science in aeronautical engineering and a Master of Business Administration in finance from the University of Michigan, where he was a catcher for the Wolverine baseball team. The Investor Relations website contains information about United Airlines Holdings, Inc.'s business for stockholders, potential investors, and financial analysts. These risks and uncertainties include, but are not limited to, those set forth herein as well as in the Companys Quarterly Report on Form 10-Q for the quarter ended September 30, 2021 (especially in Part I, Item 2. Former American Airlines CEO Doug Parker, who led the company through the merger that brought together American Airlines and US Airways to form the world's largest . Americans operational performance has been at the bottom of the industry under his watch. Customer Service Manager, Airport Customer Experience. Cole Brown is Senior Vice President, Chief People Officer, a position she has held since June 2021. In 2002, Kerr was promoted to Senior Vice President, Finance, adding responsibility for purchasing and fuel administration. In this role she will continue to lead Americans Legal Affairs team and legal strategies for the airline. Jobs Salaries Interviews. He earned a bachelors degree in communication from DePauw University and a Master of Business Administration from the University of Georgia. He is also a member of the Knight Commission on Intercollegiate Athletics and the Knight Commission Task Force on Racial Equality. Read more: An airline pilot reveals the meanings of 23 code words passengers don't understand. American's stock is down more than 15% so far this year while Delta and United are each up 4%. Please join me in wishing Alice, Chris and John the very best as they move to the next chapter in their lives. Executive Vice President and Chief Financial Officer. He joined America West in 1996 as Senior Director, Planning, and was promoted to Vice President, Financial Planning and Analysis, in 1998. Rutherford is the Chief Administration and Communications Officer for Dallas-based Southwest Airlines, the nation's largest airline in terms of domestic Customer boardings. 1. The new realignment is organized around four "business pillars" Operations, Network, Revenue, and Customer. Nate Gatten is Senior Vice President, Corporate Affairs and Chief Government Affairs Officer. Comments made in response to posts are not provided or commissioned nor have they been reviewed, approved, or otherwise endorsed by any bank. Tim Ahern, Vice President - Hubs will continue leading American's hubs in Chicago (ORD), Dallas/Fort Worth (DFW) and Miami (MIA), closely managing the implementation of peak bank schedules,. Location Dallas, TX, USA Work Chief Customer Officer @ American Airlines SVP Global Sales and Distribution @ American Airlines Global Senior Vice President - Sales @ Starwood Hotels & Resorts Worldwide, Inc. see more Education Victoria University Kerr serves on the advisory board for the University of Michigan Ross School of Business and the board of directors of the Dallas Regional Chamber and the Cotton Bowl. These forward-looking statements may be identified by words such as may, will, expect, intend, anticipate, believe, estimate, plan, project, could, should, would, continue, seek, target, guidance, outlook, if current trends continue, optimistic, forecast and other similar words. Such statements include, but are not limited to, statements about the Companys plans, objectives, expectations, intentions, estimates and strategies for the future, and other statements that are not historical facts. If you need help with any problem,please contact us through this form. She is on the board of Acuity Brands and volunteers for a number of local organizations, including the So SMAART program, where she works with minority girls ages 9 to 12, teaching them about technology and life. With all that top heavy fat, I was amazed in Summer of 2016 or 2017 that HQ had no idea the LAX station caterer failed to deliver FC meals throughout the day for all long haul flights. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Here's a link to our Advertiser Disclosure. Ron DeFeo is Senior Vice President, Chief Communications Officer. Aiyar holds a Juris Doctor from Yale Law School, a masters degree from the University of Oxford and a bachelors degree from Harvard University. Head of network planning, Vasu Raja, who was promoted to senior vice president, will add airline alliances and partnerships to his role. Steve collaborates and provides counsel on Americans strategy development and strategic positioning; economics and competition issues; corporate governance, corporate purpose and ESG; policy development and external affairs; partnerships, alliances, deals and deal making; and labor strategy. We haven't been consistently hitting the mark, and that's not fair to our team or our customers," American's president, Robert Isom, said in a note to employees. Stay up to date with what you want to know. Read more: An off-duty firefighter on a flight to Los Angeles saved a fellow passenger who suffered a cardiac arrest mid-flight and had no pulse for at least 30 minutes. Now we know who is staying and who is going for now. Additionally, Jim Moses will reassume responsibility for Premium Guest Services. "American's team members are what set us apart," Isom said. The Company does not assume any obligation to publicly update or supplement any forward-looking statement to reflect actual results, changes in assumptions or changes in other factors affecting these forward-looking statements other than as required by law. "Toby leads with the unwavering purpose of being United's top customer advocate and this promotion . Sign up for our newsletter for the latest tech news and scoops delivered daily to your inbox. Conservatives Target American Airlines For Being Too Good At Diversity Hiring, Lufthansa Unveils Incredible New First Class But Only Ok Business Class Product, Never Fly To Chicago O'Hare On Delta - Or An International Airline Using Terminal 5 [Roundup], Why Fewer United Airlines Passengers Fly Using Points: Behind The Scenes Of MileagePlus, Delta Air Lines Passenger Uses His Coach Seat As A Standing Desk, And I'm Here For It, Passenger Brought Their Own Tub Of Beer For The Flight, Ready For A Tailgate Party, David Seymour, who was responsible for Americans disastrous operation last summer and. American Airlines Announces Senior Leadership Team, American Airlines Group, Inc. Find contacts: direct phone number, email address, work experience. Flight Attendant Trainee Greek and English Bilingual. 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