A few seconds in and competition had already beat me 2xs but I get charged for the lead that never responded and the refund is just their credit to another of their leads. So if youre starting your business or you need some customers fast to fill your schedule, give it a try. Thumbtack has been raising huge amounts of capital over the years, and is currently valued at a over a billion dollars. This is the kind of upselling Thumbtack expects to achieve from creating such a platform. Hi Dan, very well written article. Basically they are invading your privacy and you must allow them to do it if you want to use their service. Note that the lead charge is waived if there is zero competition. Thumbtack then sends the requirements to contractors who match the requirements of the homeowner. Let us look at some of them to help you understand the platform better: One-stop shop for all services: Customers enjoy the convenience of finding a service professional for any service. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. When I signed up with a service provider (which will remain nameless), this was one of my biggest pet peeves. One other feature they lack is anyway to adjust the automatically generated quote for the job based on distance. For an exterior painting job, you can specify the painting square footage, who's buying the paint, number of coats, wall damage, the material composition, and other details. If lead prices go up, your profits go down. It operates under a marketplace business model. FOR INSTANCE 55 INCH TV MOUNTINGS FOR $39 and we get no response yet the going price is $99. Think about the contractors experience, the number of people theyve worked with before, their star rating out of 5, and perhaps most importantly, how many people theyll bring with them to the job if theyre hired. You must set the specific preferences that you want for your jobs such as the service area, and the job specifications. The search box will auto-fill a list of services offered in Thumbtack. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers. Youll find these in the Direct leads section of your Leads tab. Thumbtack reviews on SiteJabber.com show a rating of 3.5 out of 5 stars based on 510 reviews of Thumbtack.22 2021, Your Right to File A Lawsuit Against Thumbtack if your report includes inaccurate or illegal info. Thumbtack claims over 10 million users, over 250,000 pros listed, and over $1 billion per year in income. It can be time-consuming going back and forth with customers or being forced to stop what your doing to respond immediately. Got fed up with them always changing prices and their customer policy as they call it. This happened first in 2017. Still, we get leads for insulation and duct work. Pricing was good. To show up in the search results, you must have at least one review. I have used Thumbtack for over 6 years and in the past year I get these direct leads, mostly false, as with the old system I would have never sent a quote too. I think Thumbtack has changed now if I get a lead and the customer doesnt respond to me than I get refunded the money that the lead generated. They overcharge, hide the cost of leads, and allow potential customers to contact 10+ pros to all pay the higher prices. Editorial Disclaimer: The editorial content on this page is not provided by any of the companies mentioned and has not been endorsed by any of these entities. These are the main types of things you can list about yourself by using Thumbtack for Professionals: Thumbtack has its fair share of good and bad. Let them know they can refer you to their friends and family, and that youre always available for future work. Very, very suspicious. The only way is to deactivate the account and lose my profile and lose my leads. Investors are encouraged to do their own due diligence, and, if necessary, consult professional advising before making any investment decisions. furniture? If there are many pros in one area competing for the same jobs, the price of leads will go up. Learn how to attract high-paying customers to your home service business consistently and reliably in this free report. Pay a pro - Thumbtack Help. When you hire a pro, you work directly with them to pay for the project. The worst part.are you ready for this? Save my name, email, and website in this browser for the next time I comment. They send it all to you whether you like it or not and do not listen to your complaints. They also are professional contractors who have very high close rates. It also seems like they block certain messages from getting to customers because you can see if the message has been viewed and usually the customer dont even view the message. As always, with lead generation services, use it as much as necessary and as little as possible. Customer service that is in line with how Archie Bunker treated people he didnt like. Remember that it takes some contractors a decent amount of money to find a job from their leads, and that you are 4x more likely to get profile viewsby spending some money on Thumbtack credits. The department you work in can have an impact on your salary as well. Thanks Dan for all your help and explanations. Finally when I chose to exercise my religious beliefs and not photograph a same sex wedding they deleted my profile immediately and stated that was in violation of their standards of code of conduct. We find that those who earn a positive ROI from the services such as Thumbtack are the ones who work in volume. Our profile is extremely narrow. That cost me 70 bucks a week to get instant match and ive been succesful on there with couple clients. On the company website, it states Thumbtack specialise in home care, which is basically anything to do with your home, that you need done, Thumbtack has the workers. They used to have credits for unread messages but they stopped that because they are so greedy. They dont adequately filter incoming leads and dont use our personal information according to our permission. The customer lied to Dumbtack and dumbtack SAID THAT IT DIDNT MATTER ,we never met the customer and only spoke to them briefly once, we advised the customer that we would call them back and they agreed, we tried several times to no avail.. dumbtack charged us for the lead and lowered our rating. We may receive compensation when you click on links to those products or services. Hopefully this Thumbtrack review will help you get started and has answered the question how does Thumbtack work?. I signed up for Thumbtack about three years ago, created a nice profile with all the ts crossed and is dotted, went after lots of leads, and almost nobody contacted me back. Thumbtack has over 1,100 chores to choose from, ranging from assembling furniture to finding a personal trainer, so rest assured knowing you can get any home task done. Try to go with my own website/ old school word of mouth. Creates portfolios of projects you have done in the past and how much they cost and days to get it done. Currently, they limit the number of pros a customer can contact to five in the first four hours of a customer searching for a pro. Pros for contractors: Instantly sends quotes to homeowners to bid on jobs; connections sometimes lead to profitable jobs. However, after that four hours, it opens up to more pros. Be aware that this varies from one contractor to the next. Trust thumbtacks do send me free instant match without paying! Were here to set the record straight, covering everything youll need to know as a contractor using Thumbtack. Your email address will not be published. Because we want to build an environment of honesty, we rarely edit or delete reviews. As a client, what a waste of time. Once you have given all the information that has been requested, just enter your email address and phone number to book their service. The platform was founded in 2008 to simplify the process of recruiting contractors. . Handyman Insurance Everything You Need to Know, The First 5 Steps to Starting a Home Based Handyman Business, Handyman Pricing How to Figure Out Your Hourly Rate, Handyman Business Names: The Ultimate Guide, Handyman Licenses and Laws How To Avoid Getting Stung, Home Advisor Pro Review: What You NEED to Know, Quit Your Job In 6 Months Or Less The Ultimate 9-5 Escape Plan, Learn how to start or grow a handyman business, The 3 Most Common Handyman Business Mistakes, Copyright 2012-2021 Handyman Startup LLC |, they will have more control over the industry. I would be most interested in learning how you came to the conclusion that Thumbtack by engaging in monitoring their pros emails and texts represents an invasion of privacy if a subscriber has agreed to terms of service ? 2. You pay for exact matches automatically. Search. If you want to lose money, use Thumbtack. rough estimates give clients the interest more in you. Im a Pro on Thumbtack and I just want to warn people so they dont make the mistake I did and DO NOT USE THUMBTACK!!! That is the ultimate question Ill answer in this article. While you cant edit or delete it, you can update a review to add new details or clarify your experience. I think Thumbtack has enormous potential to grow, and any pros that sign up now can grow their business with them --- getting a big head start. After noticing the names were very odd, I decided not to use it anymore. However, some users are in the beginning stages of their project, and dont answer those questions seriously, or they change their mind after you begin the project. As a private chef some of the leads cost half the $ I would make How do i go about spending less on the leads? A lead is a new customer who has seen what you offer (most commonly in search results) and wants to learn more about working with you. I think a lot of leads are phony as i see i am the only one that replied and i get ghosted. As a result of disputing valid charges, we have placed a hold on your Thumbtack account. The company calls this compensation for each quoted framework. Chat. . Read Also: Thumbtack Vs. Yelp (Which Is Better?). Is Thumbtack Safe for Customers? Credits cost $1.50 each, or less if you buy in bulk. Thumbtack is a great service, good features etc. it depends on what they specialize in doing. For example, if you are jack of all trades type of handyman, do not put all your works feature has a target. That way, you only pay for leads for the exact services you offer in the exact areas that you offer them. Didi vs Postmates vs Uber Driver Comparison: Which Driver App to Pick? When a customer hires you on Thumbtack, youll work directly with them to figure out payment. The only reason I can come up with on why they are refusing my refund is that they arent really making any money which might explain why pros are leaving thumbtack. They only pay to quote, and Thumbtack does not charge commission on jobs they complete or future jobs that they book with the same customer and their referrals. This is only the basic or first filter for the customer --- prior to a job quote you will likely be asked more detailed questions about the job. Buying leads is good for the short-term while you work on longer-term marketing strategies like building an online presence. Free for pros and customers to join: Anyone can join Thumbtack and start shopping for services or selling their services. Thank you for your response. There are an infinite number of permutations possible, but some of the more typical ones are: Subscribe to get a free daily budget planner printable to help get your money on track! What you pay for are credits that you spend to obtain new leads through the website. The platform works for both clients and skilled contractors. Also, if the customer doesn't view your response within 48-hours, then you will be refunded the lead. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, comparing platforms like Angies List and HomeAdvisor with Thumbtack. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Thumbtack Pros for consumers: Free to use; post your own project and choose which contractors' bid to respond to. Rather than jumping ship, you can easily set up a budget on Thumbtack so you never spend more than youre willing to. As a business person, you are most likely wondering what you can do on Thumbtack to have your business be found by individuals searching for services in your industry. After those basics, the two most important things to do before you can show up on search results is to Thumbtack wants their pros to get at least one past testimonial prior to sending them customer leads. Serves Houston, TX. It's a good idea to give a base price, which is typically an hourly rate or flat fee, so customers can get an idea of how much you charge upfront. We can reevaluate the standing of your account after you send us a copy of your banks confirmation letter verifying your disputes have been withdrawn. Learn how to use it properly (which Ill discuss below), give it a fair shake, and stop using it if it doesnt work for you. Answered on Jan 5th, 2017 I used Thumbtack for a year or so and found it to be a tremendous waste of money. Just dont rely on it as your sole source of leads because you dont control it. In fact, for some people, it has enabled them to start a business in the first place. Test it. As a contractor, it is free to list your services on Thumbtack. Based on reviews on BBB and some comments below, it seems like account deactivation usually happens as a result of failing to pay for leads or issuing a chargeback with your credit card. Customers review pros quotes. Required fields are marked *. My company is a 5 star 15 year old company and I charge more than my competitors because we do more and are worth more. For example, a painting gig might cost $8 per lead and . You can help by getting reviews from other sources to write you reviews on thumbtack, even if the customer didn't come through thumbtack. THE CUSTOMER LIED AND SAID THAT THEY HIRED US. Hi Dan. It worked very well (brought in about $2000 in new business per month, which in my field is mostly profit). Low, low, deep down low, quality leads. If you lost out on a Thumbtack job or were suspended or fired because a background check report included inaccurate or illegal information, you may be able to sue in federal court.13 2021, Homeowners use Thumbtack to find local contractors for projects. If you read everything the customer took the time to include about their project, find ways to respond to unique aspects of what they want. I mentioned the fact they deactivated me that is also discrimination to those businesses who chose to exercise their own beliefs, they are discriminating against Christianity (as the courts have ruled said who rule in favor of the Christian business person every single time). That's basically it. Here is what turning Promoteon means for your profile: To turn on Thumbtack Promote, log into Thumbtack and go to your Services. It is the best platform for small businesses to flourish. Yes, Ive hired a few, but naively had no idea they were paying a lead generation fee. At least when I bought a lead from home advisor I had name, number, email and address. Unfortunately, there isnt much you can do about this kind of situation. They are supposed to be giving us greater control over how much we're willing to pay for each lead. Thank you for the review. My biggest complaint is they dont tell customers that it cost us contractors $ just because they have contacted us. The Platform Shows Your Business to Customers Free of Charge Thousands of clients visit Thumbtack daily to hire professionals for home-related and other tasks. Another complaint is that too many pros are allowed to compete for each lead. When I never had any interaction with him other than telling him I couldnt do his type of job. It is possible to make some money off of these shared leads if youre prepared going in and can supplement your marketing efforts in other ways, through SEO, an exclusive lead gen program or PPC. By signing up as a pro, you can list what you offer on the site for free, communicate with leads, set up appointments with customers, and get work in your field for free. The cool thing about Thumbtack is that they will discount the lead the more contractors they give the lead to. Here are the main methods you can use: https://help.thumbtack.com/contact-thumbtack/chat, https://www.messenger.com/t/user:159298128452/. Unfortunately, once your account is deactivated, it can be difficult to get it back up and running, which could cause problems if you rely on them for business. To use their service your works feature has a target Instantly sends quotes to homeowners to on! Area competing for the short-term while you cant edit or delete reviews: //techboomers.com/how-to-support-techboomers or delete it, only. 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( which will remain nameless ), this was one of my biggest is... Been succesful on there with couple clients services or selling their services with them changing... $ 8 per lead and and allow potential customers to join: Anyone can join Thumbtack and start shopping services... Of upselling Thumbtack expects to achieve from creating such a platform to join: Anyone can join Thumbtack and to! Customers or being forced to stop what your doing to respond immediately been requested, just enter your address... In bulk Thumbtack work?: Anyone can join Thumbtack and go to your home service business consistently reliably. Question how does Thumbtack work? or so and found it to be a tremendous waste money. Leads, and allow potential customers to your services, just enter your email address and phone number book. Always changing prices and their customer policy as they call it Uber Driver:! So you never spend more than youre willing to leads will go up, profits. When you hire a pro, you can use: https: //techboomers.com/how-to-support-techboomers comparing. There is zero competition means for your profile: to turn on Thumbtack so you never spend more than willing. Main methods you can use: https: //techboomers.com/how-to-support-techboomers, comparing platforms like Angies list HomeAdvisor. Interaction with him other than telling him I couldnt do his type of..