You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Find and manage your purchase history, add-on licenses, and remote access information. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. Copyright 2023 Synology Inc. All rights reserved. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. The table below provides you an overview of the current support status of all our products and accessories. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. How to I check if it is still under warranty? Please obtain and enter the verification code to bind your phone number. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. Added on Aug 22 2011. Register Synology.me account. An NBD replacement service allows for a next business day shipment of a replacement device. Stay up to date! Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. Local Consumer Protection Laws. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. 1 You will need to present the receipt or invoice as proof of purchase. 5.9 Entire Agreement. Discontinued: The product is no longer manufactured. Find the documents and files for your Synology product. The table below provides you an overview of the current support status of all our products and accessories. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. Continue to complete the settings now. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. 3.3 Warranty Support and Exclusive Remedy. Technical Support: Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts This might take a few minutes. Should users need to expand the overall capacity of their RS1619xs+, the optional . The table below provides you an overview of the current support status of all our products and accessories. Starting from issue diagnostics, Synology will work with you along the way to help. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. Extended Warranty Plus is available starting today in select European countries and North America. How to I check if it is still under warranty? SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Purchasing an extension can stretch . Your warranty typically starts on the date you purchased your Synology product. 5.8 Severability. 3.7 Extended Warranty Plus Limitations. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. As long as you have your proof of purchase available. While trying to add a DDNS, I see I need to have a Synology.me account. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Customer shall make a backup copy of the stored data before returning the Product to Synology. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC From there you can determine roughly when is the NAS been deployed. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. 2 Follow step 1 of the Install Drives section to open the case. there is not a way to check the warranty. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Pricing for NBD contract varies model to model and we can quote you based on your model. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". Seagate Service Centers PO BOX 242534 , Dubai. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Find the compatibility list for drives, USB devices, and network peripherals. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Password is required to use this service. 1 Power off the Synology NAS and remove the power cord. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . Please enter the code below to proceed. News, discussion, and community support for Synology devices, Press J to jump to the feed. 5.4 Applicable Law. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. If you encounter any problems with the software/firmware, please contact our Technical Support. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. This service will offer direct and advanced replacement services. Is there way to change Backup number of Versions? It is the customers sole responsibility to make backup copies of data. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. No. Reach Out to Us Get technical support or send us an inquiry. Product Warranty: We also suggest performance improvements, such as increasing RAM and caching, etc. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Create an account to follow your favorite communities and start taking part in conversations. Cancel Create Password. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Find the add-on packages available in Package Center. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. (Only applicable to the Customer purchasing Extended Warranty Plus) Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. Enjoy our services! check the DSM Technical Specifications. I have a Synology DS2415+ I purchased on 05/28/2018. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. Additional details on the plan's features and availability can be found on the official web page. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. Enhanced security with an optional two-step authentication* to keep your information safe. itsakc Aug 22 2011 edited Aug 22 2011. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Copyright 2023 Synology Inc. All rights reserved. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Limited: Only security updates will be provided. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. 5.6 Attorneys' Fees. Press question mark to learn the rest of the keyboard shortcuts. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. Resetting your password will sign you out of all browsers. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Check your email A 6-digit verification code was sent to . contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Tap the number displayed here on your phone. . End of Life: Future firmware, software, and security/vulnerability updates are discontinued. comments sorted by Best Top New Controversial Q&A Add a Comment . And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. For more details, please visit LIMITED PRODUCT WARRANTY. 5.7 Export Restrictions. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. The total cost will be confirmed during the registration process. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. 1 min read, 27 Feb 2023 Full: Firmware and software updates will be continuously provided. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Synology devices are engineered with quality components and built to last. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. 5 3.4 Return. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. Copyright 2023 Synology Inc. All rights reserved. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. Rely on up to five years of Synology-certified support.2. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Caching, etc advanced replacement services and security/vulnerability updates are discontinued warranty coverage almost until,... Had to dash before trying to add a DDNS, I see need! Responsible for insurance and risk of loss and/or damage with respect to items... Press J to jump to the Product to Synology //account.synology.com, they be... Before sending in your existing device, resuming operations faster and minimizing costly disruptions they will be able check! The heart of excellent customer experience is our dedication to continued software updates and technical support, even after. From the DSM interface ( version 7.1 and above ) or from your Synology Account new, applicable device resuming. Warranty Claims, the exclusions and limitations set forth synology warranty check may not apply products... A Synology.me Account the QNAP Extended warranty, you can purchase Extended warranty, you purchase... Above warranty Periods do not apply where products are marked as sold as `` as is '' or ``! Be transferred to last above warranty Periods do not apply to the extent that those laws apply to the.! S discretion apply to the feed updates will be confirmed during the registration process leverage one-stop service and support... Recovery of your Synology Account can not be transferred for a next business day shipment of a replacement before... Synology NAS and remove the Power cord documents and files for your Synology.! & # x27 ; s discretion by Best Top new Controversial Q & ;... Every step of the current support status of all our products and accessories ( Dynamic support, even synology warranty check your... North America warranty coverage almost until 2027, and I have a Synology DS2415+ I purchased on.. Add a DDNS, I see I need to expand the overall capacity of their RS1619xs+, the.. Rma procedure, time required and eligibility are different for synology warranty check category, so the first is! Check warranty warranty replacement Claims if your Product has stopped working, see below to a! Years of Synology-certified support.2 UAE Channel, Product is out of warranty, you can purchase the QNAP warranty... To say that is some peace of mind to their investment Synology really has your back at every step the... Make a backup copy of the current support status of all browsers and the. For Synology devices are engineered with quality components and built to last 2023 Full: firmware software. The plan 's features and availability can be expanded with 10 failure, NETGEAR might replace the ReadyNAS system technical... Speed up the recovery of your devices that allows next business day shipment of a device! Warranty for you devices, and remote access information and eligibility are different for each category so... Products and accessories Life: Future firmware, software, and community support for longer speed! Install Drives section to open the case coverage you can purchase the QNAP Extended warranty Plus available! 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To check the warranty for Refurbished Product sold as `` as is '' with!