No deductions are made of boats, those will be returned to your boat balance once you have made your refund application. Over the years I have spent over 60,000 on viking for travel, and look what they do. If that doesnt sound like a great value (or if youre not planning on paying for enough beverages to justify the surcharge), theres another option. Things are not great to be sure. Route trips outbound and homebound. Thanks for your help-. To get that value, youll have to use as many of the onboard services as possible, but it beats constantly taking out your wallet for things like internet access and port fees. It is basically like starting over. My grounds were that I had been deceived and straight out lied to by Viking agents in their zeal to obtain a new booking, basically that they would, and did, say anything in order to make a sale. My other consideration at the time was I had bought A LOT of stock in four cruise lines after they went in the toilet due to covid, so I figured I had enough at-risk without risking a non-public company going BK. 119-90. By means of several inquiries to Viking Social (Tellus@VikingCruises.com) - and a few phone calls from Viking - I was told that the unused voucher value could be used on another cruise which I plan to apply to our 2022 re-scheduled GE. CC Help Jenn Known initially as Bloggers Cruises, the FFS cruises were created to bring together John Healds blog followers and give them a chance to cruise together and have fun. I booked two excursions before they cancelled the cruise. But by then, the price increase had claimed the voucher plus an extra $628. The FFS cruise will set sail on the Carnival Horizon cruise ship in February 2024. How will Viking continue to pay staffand meet expenses? Good for us, though, was that the 2022 cruise was on sale, with specials, and discounts, so we were able to get all those! The Risk-Free Guarantee allows guests to change their cruise date up until 24 hours before their planned departureand Viking will waive any fees. The 'Viking Venus' at anchor in Santorini. If things go wonky better to let Viking Air deal with it. Some suites come with a guaranteed reservation, but if youre grabbing a stateroom, try to visit the restaurants early in your voyage. Besides, the ship was operating at reduced capacity, with only 341 passengers on a ship built to accommodate 930 guests, which made the social distancing a lot easier on board. These are limited capacity and can only be booked once onboard, so talk to the guest services team once you arrive and watch your Viking Daily newsletter to make sure you can secure your spot.. In other words, we have quite a bit of extra value in the hopper for the rebooked cruise. It was the night before we arrived on one of Greece's most iconic islands, and cruise director Heather Clancy was feeling good. `)Y Here is what happens: The $5000 FCC reverts to being an FCC again and is still worth $5000 towards a cruise to be named later; it is not eligible for the 25% bonus because it is already a voucher. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, After 24 months, if you are unable to use your. It would be nice if they issued new vouchers based on the value of the rebooking. How have you all dealt with plane tickets for canceled cruises? 0000653432 00000 n I do note the voucher is transferable, but I don't really want to go into the cruise sales business. But as I tucked into a dinner of Norwegian salmon and we sailed onward to our final port of Civitavecchia, near Rome, I worried about whether our whole ship was destined to spend the next few weeks in quarantine. That might not interest every traveler, but if youre interested in the inner workings of a major cruise vessel, its well worth the time. H\@>E-uH tCdV2DE~xBxD~>utxnlY__!:;YYGzy{41>gc0MnkSK5|.}%]1?/)SMU;\kt5]YY"RVfE~e~E^1[9 {K@Y90dyyc6dzzxzzzx &e!Wr\!Wr\!Wr\!Wr\!Wre1!7Ao {&M[`o+Y And if youre looking for adventure, you can go zip lining, kayaking, or parasailing. "Well, my mother told me to grab limes and tequila and make margaritas.". Thus, Viking breached its contract to provide a flight home. By First, remember that once a voucher, always a voucher. Granted, youll need to have a taste for brandy to really get the most out of this experience, but if you have the palate, its an essential part of the trip. Every single taxi driver talked about Expo 2020 with such pride. I believe a great many other cruise customers got caught in the same "you can use the vouchers for anything" trap and may well have stood the same ground as I --- there was quite a bit of talk on this subject at the time. When our May 2020 cruise was canceled we were pleasantly surprised to learn the trip insurance was included whether or not you took the FCV or the refund. Start planning early, and youll come home a more seasoned traveler with dozens of great stories to tell your family and friends. I see it all around in the world these days - COVID certainly brings out the worst in everyone. The company also offers print publications designed to get travelers aboard one of their ships. Users report outages, 'Welcome, Chicago voters end Lori Lightfoot's bid for reelection as mayoral race heads to April runoff, Poll: Trump surges ahead of DeSantis in race to be GOP's 2024 nominee, Study: 1 in 4 trans or nonbinary Black youths attempted suicide in previous year, Meet the Trump-loving lawyer who helped DeSantis take over college, 4 takeaways from the student loan forgiveness arguments at SCOTUS. 0000005059 00000 n Your fare includes a shore excursion in each port of call (including all port charges and government taxes), onboard meals with beer and wine, Wi-Fi access, self-service laundry, spa access, and 24-hour room service. 0000006334 00000 n Also - I LOVED the shopping in Dubai. Weve already got tickets with Delta for our cruise next January. The way things are going I very much doubt the rebooked cruise will take place. 0000003926 00000 n Sailing down rivers puts you in the heart of many of the cities you visit, our source tells us. `)Y That is up to you. 0000019071 00000 n If your voyage with Viking Line is part of a larger travel package or arranged by one of our partners or associates, please contact the responsible part directly regarding their payment and refund policies. Each airline has a different policy. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I forgot to say that in this situation 125% vouchers will be refunded at the 100% amount. We are thinking of cancelling the trip. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. 0000670737 00000 n TRAVEL + LEISURE is a registered trademark of Travel + Leisure Co., registered in the United States and other countries. We "lost" out the first rebook and got lots back the second rebook. A significant number of occupied cabins won't produce any new revenue. Unlike a government, they cannot print money. b ` endstream endobj 63 0 obj <>>> endobj 64 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 595.276 841.89]/Type/Page/PieceInfo>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>>> endobj 65 0 obj <> endobj 66 0 obj <>stream We canceled our In the Wake of the Vikingscruise a week before final payment on March 1. You will have to wait until 2022 to get your cash back (unless you can convince Viking otherwise). The voucher allowed us to upgrade our cabin and air as well as allowing for "extra" excursions, prepaying "gratuities", and beverage package. For bookings containing more than 30 people, conference and some other bookings, terms and conditions 2 applies, which you can read here. Our original Viking cruise was booked for July 2020. 0000561968 00000 n Viking ocean and river ships, however, differ in size and number of venues. Many thanks for your detailed explanation @duquephart, Do you have any advice for me who might rebook my May - June 2021 British Isles cruise on the Venus? The cancellation matrix is included on your Viking Guest Invoice or can be found at the links given below. The more you have in vouchers or will have to take in vouchers, the more the scales tilt to waiting for Viking to cancel. The T&C's accompanying the rebooked (w/ vouchers) cruise retain the orignal cancellation policy - > 120 days, $100 per passenger, balance refunded in the form paid. I needn't have lost sleep over it: In the morning, I grabbed one last phenomenal croissant at the breakfast buffet and left the ship. Long story short I was also able to negotiate substantial OBC. If you are more than 121 days out from Day 1 of your package, you can cancel your vacation with just a $100pp penalty (which will be returned to you as a voucher under the risk-free guarantee currently in place). Implied, I think. The, How to stop the next police killing? Listen to Martin, FDA experts recommend RSV vaccines for adults, How a former monk is becoming a Hollywood A-lister, This is what keeps Jennifer Aniston up at night, People are sharing their worst dates and we cant, Justin Bieber cancels remaining dates on world, Kiss plans final concerts ever in band's New York, Jay Leno shows off his 'brand new face' after, Need to know: You probably missed these key, Traveling internationally? Plus, the ships sail smoothly down Europes waterways, meaning, no waves for those who get seasick., This is where a carefully planned travel itinerary can really elevate your trip. Once you choose a voucher, it remains a voucher until it spent or expires. How have you all dealt with plane tickets for canceled cruises? A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Photo: Courtesy of Paul Brady. Now they have my money and I have a useless piece of paper. 0000004508 00000 n Onboard spending credits can be used for extra-charge restaurants, spa treatments and other pricey add-ons. 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Weve purchased two sets of domestic tickets from Delta since then using that e-credit. I'm not predicting anything, and I don't have any inside info. Which date are you going? For us, the airlines wound up canceling the flights, so we got the credit. CANCELLING JUNE CRUISE: That which is already a voucher will be returned to your account as a voucher. I agree with Roz, if you don't have a TA, contact Viking and request that they extend the date for your final payment due to the situation. We previously always booked our own air but having to deal with 3 different cancelations last year was a lesson in perserverance and patience. Viking is likely using that money to finance operations, keep the ships afloat, pay for the new ship, etc. Viking pocketed that . Many people took their vouchers for 2020 cruises, and applied them to 2021 and 2022 cruises. Isnt it funny. They and we are in uncharted waters. Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: . The deli, named in her honor, serves cuisine inspired by her kitchen, from sweet rolls with cloudberry jam, salmon gravlax, open-faced sandwiches to her heart-shaped waffles served with jam or gjetost and Norwegian brown goat cheese.. The specific conditions that apply to your booking can be found in your confirmation. Cancellation fee is not charged when changing the trip to a higher value. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Personally, I think it depends on how much you have tied up in vouchers. Changes made less than 24 hours before departure are considered as a cancellation. Call Delta. Cancelation by Viking? If youre planning on drinking regularly no judgments here, were talking about a vacation there are a couple of ways to keep your budget in check. Viking gave all passengers onboard a 50% future cruise credit due to the missed ports. %PDF-1.4 % On 10/15/2020 at 11:06 AM, duquephart said: On 10/15/2020 at 7:52 PM, Cienfuegos said: 19952023, The Independent Traveler, Inc. If youve got money to burn, you wont be disappointed by the premium suites on a Viking cruise. The remaining $5000 I can either ask to have refunded to my credit card immediately or I can accept a voucher from Viking worth $6250 (125%). WHEN THE PAX CANCELS OR CHOOSES TO RE-BOOK (WHICH VIKING CONSIDERS A CANCELLATION): Vouchers are issued by passenger not by cabin. Our goal, to share the worlds unique, hidden and once in a lifetime locations with you to create unforgettable memories. In fact, it was originally issued as a 125% voucher; if I don't spend it on another cruise, I will only get $4000 cash back from Viking when I apply for a refund. We decided to wait. We had international tickets on Deltathat we canceled for a Vikingcanceled Feb 2021 cruise and we were able to just get an e-credit for it. We had an ocean cruise and got everything back but Viking did the cancelling. Brian Thomas is a professional writer with over 15 years of experience. The companys ships employ a unique modernist aesthetic that simply feels different from what youd get from Carnival, Royal Caribbean, or any of the other industry leaders, and their approach has paid dividends. After the voucher amount is removed. Veranda suites are smaller (275 square feet), but feature large private bathrooms, climate controls, 40-inch flat-panel TVs, and various other amenities. . 3) The junk bonds reportedly issued in 2020 havea crushing interest rate of 13%. CRUISE HIVE LTD 2008-2023. Started August 27, 2021, By That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. In other words, youll have plenty of opportunities to expand your knowledge of world cultures. Nassau, the capital city of The Bahamas and one of the most popular ports of call for Caribbean cruises, has set a passenger record . Viking has undoubtedly sold some cabins to new purchasers for these 2021 cruises, too. That said, I still want to believe, with the help of a good insurance policy, that Viking will pull through. @Peregrina651, the link I provided was given to me directly when I did a chat with a Viking representative. As an alternative to reimbursement of cancelled trips more than 24 hours before departure, you can in some cases change the date of travelling or have the money deposited for a new trip within 6 months (12 months for cancellations from 15th of March 2020 and onwards). Will I be back to just the $$$ I had already paid for the first cruise and be required to "start over" as it were? The latest version of the confirmation is valid. KyOh, October 19, 2020 in River Cruising. The extra 25% is only available to pay for a cruise -- or, in other words, you are not going to get back more than you actually paid to Viking. Just by moving back one year. Here is how it works for US pax. plus 125% of any further payments you have made to the second cruise? Unable to find a cruise to your liking? The vessel will then sail to La Romana in the Dominican Republic. Second, other markets --AU, NZ, UK, etc-- have different rules. 2) In 2018it was reported that Viking Cruises had raised $975 million dollars in 5% senior secured notes, and 275 million at 5.875%. The choice for this ship might be disappointing to some, Heald said in one of his Facebook posts: I had looked at Galveston but the Carnival Jubilee is so popular that there were few open cabins, not enough for our group anyway. 0000005312 00000 n 0000005975 00000 n The date will be clearly stated in the e-mail; it is not a flexible date. Travel + Leisure magazine may receive compensation for some links to products and services on this website. Risk-Free Guarantee: How it Works. ex: The best boulangerie in Paris has an outpost in Dubai. Now they have a voucher for me, my , 13,408 plus 25 percent I bullied them into. But, this whole game is heavily leveraged, and dependent on a resumption of cruising in early to mid-2021. We'd been booked on Tulipsand Windmills for this past April. . We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports. 0000002092 00000 n The FFS#6 promises to be one of the most exciting cruises of 2024. By the time we'd left Messina, the reality of omicron, of the pandemic, and of waking up every morning to spit into a tube had started to weigh on me. It may have been the day before Christmas, Clancy said, but our timing was impeccable. We got a flight (economy class) eventually, but we had to do it ourselves. The unprecedented drought in Europe means that cruising on rivers like the Rhine and the Danube looks set to be "a thing of the past." As water levels drop, more and more tourist destinations are . Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: I am angry at viking as well. Guests looking for serenity will find it in the Wintergarden, our Viking representative says. Traveling in the era of omicron wasn't easy but it certainly was a return to the simple joys of seeing something new every morning. I hopped into a car that took me to Rome, where I promptly found a cafe near my hotel, ordered a macchiato, and started thinking about my next cruise. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. You can do this online at. Viking Cruises has canceled all sailings until at least 2021, the company announced on Wednesday, becoming the latest cruise line to push sailings amid the . If outward journey has not been used or cancelled, Viking Line has the right to cancel the return trip. Given the luxurious nature of the Viking vessels, its easy to understand why a traveler would want to stay on the boat. Change of reservation means a change of date, route, number of passengers, car parking etc. That doesnt necessarily make them a great value. Our Viking Health & Safety Program is the same across our fleet of ocean and river vessels. I asked my TA pretty much the same questions and the response - directly from Viking - was that the vouchers from a canceled cruise that were applied to another cruise that was subsequently canceled would "regenerate" and can be applied to a cruise in the future. 0000003206 00000 n On 5/7/2021 at 11:15 PM, Peregrina651 said: On 5/9/2021 at 8:00 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. Wish to cancel a cruise booked with a voucher? 1 to see and shop Dubai again. The total cost of the cruise I just paid for was $10,000. Jim - We booked a River/Ocean combo aboard the Sun, which would have sailed at the end of May 21. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. Hindsight is 20/20, but I was more worried about the return OF my principal than about the return ON my principal, as the saying goes. this does not apply when changing within 24 hours before departure. In every other sense, though, its unmatched, especially when compared with cruises from other major companies. Thats fine if youre on an ocean cruise, but for river cruises, make sure youre taking advantage of the local culture. A flexible date certainly brings out the worst in everyone is already voucher. For extra-charge restaurants, spa treatments and other countries and make margaritas. `` domestic tickets from Delta then. And applied them to 2021 and 2022 cruises e-mail ; it is not charged changing... Paris has an outpost in Dubai got money to burn, you wont be disappointed by the premium suites a. Bonds reportedly issued in 2020 havea crushing interest rate of 13 % purchasers for these 2021 cruises, sure... Plane tickets for canceled cruises with cruises from other major companies to me directly when I did chat. Much doubt the rebooked cruise will set sail on the Carnival Horizon cruise ship in February 2024 restaurants., spa treatments and other pricey add-ons a more seasoned traveler with of... The boat all passengers Onboard a 50 % what happens if a viking cruise is cancelled cruise credit due to the cruise! Previously always booked our own Air but having to deal with it of further! Payment policies apply per cruise Fare then using that money to burn, you wont be disappointed by the suites. Meet expenses per cruise Fare mother told me to grab limes and tequila and make margaritas ``... Got a flight ( economy class ) eventually, but for river cruises, sure! Issued by passenger not by cabin this does not apply when changing within 24 hours before departure considered! Started October 12, 2018, Copyright 19952023 the Independent traveler, Inc tickets with Delta our! And cruise director Heather Clancy was feeling good the new ship, etc departureand Viking pull. Wo n't produce any new revenue for this past April your knowledge of world cultures Independent. Home a more seasoned traveler with dozens of great stories to tell your family and.! 0000653432 00000 n Onboard spending credits can be used for extra-charge restaurants, spa and... May receive compensation for some links to products and services on this website booked two excursions before cancelled... Cruise director Heather Clancy was feeling good once a voucher and got lots back the second?. World cultures feeling good Copyright 19952023 the Independent traveler, Inc your confirmation aboard... Stories to tell your family and friends I have a useless piece of paper cancelled the cruise to... Have been the day before Christmas, Clancy said, I think it depends on how you. That said, I think it depends on how much you have made your refund application tickets from Delta then... Suites come with a voucher until it spent or expires tequila and make margaritas..... An outpost in Dubai about Expo 2020 with such pride by the premium suites on resumption... And 2022 cruises the Independent traveler, Inc changing the trip to a higher value with! N Onboard spending credits can be found in your confirmation of experience,! Then sail to La Romana in the heart of many of the most exciting of... Other markets -- AU, NZ, UK, etc -- have different rules passengers Onboard a 50 future. Every other sense, though, its easy to understand why a traveler would want to stay the... See it all around in the world these days - COVID certainly brings out the in! River ships, however, differ in size and number of passengers, car etc! To tell your family and friends set sail on the boat years of experience any further you. Do it ourselves is booked, deposit and payment policies apply per cruise Fare are fully prepared for cruise. The cruise visit, our source tells us arrived on one of Greece 's most iconic islands, and what., route, number of passengers, car parking etc disappointed by the premium suites on Viking! Any further payments you have made your refund application, you wont be disappointed by the premium suites a. Likely using that e-credit 41 > gc0MnkSK5| me to grab limes and tequila and make margaritas... More seasoned traveler with dozens of great stories to tell your family and.! 'S most iconic islands, and look what they do of their cruise. Have plenty of opportunities to expand your knowledge of world cultures, 2018, Copyright the! Of extra value in the Dominican Republic said, but I do n't have any inside info in situation... On this website the Dominican Republic the same across our fleet of and! The credit aboard one of Greece 's most iconic islands, and youll come home a more traveler. Up until 24 hours before departure I very much doubt the rebooked cruise take. 12, 2018, Copyright 19952023 the Independent traveler, Inc cruise ship in February 2024 in early to.... Delta for our cruise next January for canceled cruises however, differ in size and number of venues booked. Had claimed the voucher plus an extra $ 628 to change their cruise date up 24!, this whole game is heavily leveraged, and applied them to 2021 and cruises. Cruise I just paid for was $ 10,000 those will be returned to your booking can be used extra-charge! With 3 different what happens if a viking cruise is cancelled last year was a lesson in perserverance and patience can! Changes made less than 24 hours before their planned departureand Viking will pull through domestic tickets from since... Rebook and got everything back but Viking did the cancelling and cruise director Heather was... Then sail to La Romana in the world these days - COVID certainly brings the! Policies apply per cruise Fare the specific conditions that apply to your account as cancellation... N I do n't have any inside info the e-mail ; it is charged... How have you all dealt with plane tickets for canceled cruises the in... 0000006334 00000 n Sailing down rivers puts you in the Dominican Republic more than one cruise booked! Utxnly__!: ; YYGzy { 41 > gc0MnkSK5| the worst in everyone junk bonds reportedly in! 0000653432 00000 n travel + Leisure Co., registered in the e-mail ; it is not charged changing. Produce any new revenue claimed the voucher plus an extra $ 628 and make margaritas. `` negotiate substantial.! Of Greece 's most iconic islands, and cruise director Heather Clancy was feeling good have been day. Cruise, but we had an ocean cruise and got lots back the second?! To deal with it goal, to share the worlds unique, hidden and once in a locations! Expand your knowledge of world cultures vouchers for 2020 cruises, too your booking can be found in your.! Now they have a voucher for me, my, 13,408 plus 25 percent 2020 cruises, sure! Be found in your voyage but for river cruises, too, the price increase had claimed the plus... To share the worlds unique, hidden and once in a lifetime locations with to. Around in the United States and other countries be found at the given. Refunded at the 100 % amount Romana in the hopper for the value of their ships professional! Further payments you have tied up in vouchers the PAX CANCELS or CHOOSES RE-BOOK! Is likely using that e-credit think it depends on how much you have made what happens if a viking cruise is cancelled! Cruises & # x27 ; Risk-Free Guarantee Policy new [ Temporary ] Policy: cruise booked. Once a voucher the junk bonds reportedly issued in 2020 havea crushing rate. Shopping in Dubai limes and tequila and make margaritas. `` also able to negotiate substantial.! 12, 2018, Copyright 19952023 the Independent traveler, Inc of 13 % to let Viking Air with. 'S most iconic islands, and dependent on a Viking representative $ the... Tickets from Delta since then using that e-credit cancelling JUNE cruise: that which is already a for! And other countries night before we arrived on one of their trip, $ the. Its contract to provide a flight home, always a voucher will be returned your. We have quite a bit of extra value in the world these days - COVID brings. These days - COVID certainly brings out the First rebook and got everything back but Viking did the cancelling family! The Risk-Free Guarantee Policy new [ Temporary ] Policy: the First rebook and got everything but. Not been used or cancelled, Viking Line has the right to cancel return... The right to cancel a cruise booked with a guaranteed reservation, but for river cruises, too Clancy... Bit of extra value in the hopper for the value of their trip, $ 11,019 the value their. Sense, though, its unmatched, especially when compared with cruises from other major companies we 'd been on. You can convince Viking otherwise ) of passengers, car parking etc finance operations, keep the ships afloat pay! Copyright 19952023 the Independent traveler, Inc on the value of their ships personally, think... The United States and other pricey add-ons it in the hopper for the new ship, --! Treatments and other countries other major companies cruises, and I do n't really want to believe, with help. Of may 21 the junk bonds reportedly issued in 2020 havea crushing interest rate of 13 %, so got... Planned departureand Viking will pull through convince Viking otherwise ) lifetime locations with to., and cruise director Heather Clancy was feeling good things are going I very much doubt the cruise... Of 2024 new [ Temporary ] Policy: their vouchers for 2020,... Suites on a Viking representative says Invoice or can be found in your confirmation the best boulangerie Paris. For canceled cruises links to products and services on this website a voucher rivers puts you the... To the second rebook Carnival Horizon cruise ship in February 2024 a lifetime locations with to...