use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. 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Even when the airline reverses the bookings, this policy can be quite helpful. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? Airfleetrating Cancellations Policy Thai Airways Cancellation Policy. Most of the time, reservations have been revoked owing to changes in the travel itinerary, but other causes can also prompt a passenger to refer to a reversal policy. The company will process the refund in sequential order by no later than March 31, 2024. below, then click 'Submit'. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. This can assist you in determining whether or not your booking has been verified. 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. Then enter your flight details including your Thai Booking Reference as well as Passenger Last Name. Once this period has passed, you will be refunded after deducting revocation charges. Once your flight has been displayed, click on your reservation that needs to be reversed. A representative may inquire about the reason for your calling. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. It is mandatory to procure user consent prior to running these cookies on your website. People whose flights were cancelled by beleaguered airline face three-month wait over payment decision. . Airline Flight Incidents Thai Airways - refund and cancellation policy Thai Airways - refund and cancellation policy Select problem Flight cancelled by airline Flight cancelled by me Flight delayed Denied boarding Luggage: Delayed / Lost Package tour cancelled Get up to 600 * in compensation and your ticket refunded i i Check claim for free Jennie Barber was awarded a full refund of 2,523.42 to cover the . But to note that Thai Airways had advise refunds could be up to 180 days to be settle. Flights were cancelled by Thai Airways. There are both online and offline ways to initiate your cancellation process. Join the conversation and have your say on Thailand news published on The Thaiger. We also use third-party cookies that help us analyze and understand how you use this website. The significant airline, Thai Airways, reserves the right to reject the passenger's money back for refundable tickets when the request is not received within ninety days of the date of expiration. Because of this pandemic, many passengers were unable to board their flights. Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. Return trip. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. We are still waiting of a refund 6 months later! Click for more information and the Thaiger Talk Guidelines. She says she tried to use Opodos cancel anytime policy in February but it was impossible to get through to anyone at the agent. After you submit refund, you will get an automatic email to acknowledge your request for refund of the travel voucher. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. To initiate the process, kindly navigate the Thai Airways website. Therefore, you can be eligible for a return by following the same steps as when booking a plane ticket. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. We can't and won't accept accountability for their acts. Or else, you can connect with the airline over the phone before departing for the airport in such circumstances. expand_more. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. "In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days." The Guardian understands that there are thousands of. Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! Nevertheless, the air operator may allocate a seat to a flyer on another flight on a similar route, based on availability. According to the Bangkok Post, Thai Airways has also jettisoned a number of its aircraft, selling 45 jets and keeping only 58 planes including three Boeing 777-300ERs on lease. But today theyre averaging 17,554. If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? This, according to management, is proscribing the ability of those working to rehabilitate the airlines business to operate a fuller flight schedule in response to market conditions. The mammoth 2020 loss coincided with the airline . You will also need to enter your Thai Airways account number so that the airline can process the refund correctly. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. The new planes are decked out with state-of-the-art equipment and are eco-friendly and fuel efficient. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? Redeem your THAI Travel Voucher. Click on it. According to the cancellation policy of this carrier, visitors can reverse their tickets by visiting its site. Delays, flight cancellations, and over bookings may happen on air flights reservations by the issuing airlines. - Passengers that booked their tickets through a travel agency needs to contact them directly. 1 was here. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Open an external the official instagram account of Thai Airways in a new tab, Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Firstly open the main website of Thai Airways.2. The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. Furthermore, he or she can call you or send you an email or a verification message of the confirmed revocation process. And it should have passed the funds or a refund along to you without delay. 3. Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via www.thaiairways.com by December 31, 2023. You can cancel tickets via call the airline and ask the officials to reverse the flights owing to the Thai Air tickets cancellation policy. Thailand threw a tourism party. Thai government keeps the borders locked down despite industry demands to re-open. Thus, for such circumstances, Thai Airways has implemented a COVID-19 policy. If you have not received the activation email, simply enter your email address below, then click 'Submit'. We don't issue the air tickets by ourselves rather we simply help the clients with booking flight tickets for different air carriers. Thai Airways cancelled the flight in March last year and Browne has been trying to get the money back ever since. Talking point: have you given up on airport WiFi? James Morris is a pename for an international writer based in Bangkok who works on various international news media. Signing up with Executive Traveller only takes a second and lets you A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. This means that the cancellation should be submitted for the entire reservation. Passengers may check your flight status here. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. Thai Airways is particularly critical this year to the kingdoms foreign tourism prospects with its flight schedule to Europe and the United Kingdom offering some of the most competitive fares to potential visitors to the kingdom. We ( Airfleetrating.com ) are an online travel agency based in the USA. Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. From. If you reverse your plane ticket, then the revocation fees will be applied as per the policy. Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. Passengers who wish to change travel dates or cancel and refund, please contact your travel agent as soon as possible. Thousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months to discover whether they will be refunded or have lost their money. On Thai Airways, partial reversals are not possible. Promotion Code. Why do foreign men like Thai women? Or else, in some scenarios, you may be provided the next accessible flight at a similar time. A representative can then access this data. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. Thai Airways have offered a Credit, but we will not be able to use this as my husband is now 81 and cannot travel internationally. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. . According to the actual payment, refunds will be paid to the travelers account in one to three weeks. Should you wish to choose this option, please note the following important information:-Same value as your refund value.-Can be used as credit towards any future flights operated by THAI or THAI Smile-Can be used as credit towards other services of THAI, e.g. Log in below. Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now. I have waited more than a year. Subsequently despite numerous written requests to the Sydney travel agency- Nov / Dec 2020, January 2021, February . Several flights on THAIs flight map have been forced to cancel. All rights reserved. Later, you may have to pay a reversal fee when needed. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. Later, you can request a full return throughout this time period as well. If youve forgotten your password, simply enter your email address Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class . Changing your mind doesn't mean you get a refund. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. Neill is a journalist from the United States with 10+ years broadcasting experience and national news and magazine publications. Part of the recovery for Thai Airways was a massive tightening of the belt, reducing their staff from 29,000 to just 14,400. The airline has promised to refund customers within six. TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. THAI also has codeshare arrangements with more than 20 other airlines. He graduated with a degree in journalism and communications from the University of California and has been living in Thailand since 2014. The cancellation policy or feature will allow a tourist to reverse a plane ticket and receive his or her money back. In case, a passenger fails to board a flight and does not apply for money back, she/he will not be refunded any money. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. Thai Airways said it would not be in a position to process passengers refund requests until its future was resolved. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. Bangkok Bank has emerged as a key objector to the firms revised business plan and on Thursday, the court noted its contention that the airline will have to generate large amounts of credit to make the plan, as currently finalised, a success before the cornerstone of the rehabilitation process being the conversion of debt to equity, can proceed. Thai Airways cancelled flight refund 1 year ago Save Hi, We had booked flights with TA last January via Lastminute.com. Landing at BKK several weeks ago, the amount of Thai planes doing nothing made, 40 minutes ago, Havana said: I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. -Passengers needs to contact the THAI office where the ticket was issued. Once a booking has been displayed, the procedure will go ahead. Now, wait for the final response regarding the confirmation of the reversal process from the operator. All rights reserved. For details on revoked tickets, it is suggested to verify the reservation status online. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). I read about a lot of people being offered travel vouchers in response to this and the same applied to me. Thai Airways now has a cash flow of around 20 billion baht. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. Thai Airways to resume flights to Brussels on 3 July 2021 Andr Orban - 12 February 2021 1 The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. Inability to adhere to other policy norms, such as. Both of these ways have the same goal: to make your revocations easier. I've twice emailed the Sydney Thai office but as yet not a single reply. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. Loss-making Thai Airways has been allowed to restructure its debts to keep its planes in the sky. In January the airline was carrying just 2,092 passengers per day. THAI may refuse refund application is made later than 90 days after expiry of e-Tickets for refundable e-Tickets. By doing so, you will not be levied any extra charges. This occurs regularly due to bad weather circumstances. That said, I would love to see what the new plans are, 1 hour ago, Soidog said: Until large Thai businesses learn the importance of get the best people in the world to manage your globally connected businesses and not just the best Thai to manage it, then they will always struggle. The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. Please email reservation@thaiairways.se to request a refund for tickets purchased directly with THAI in Sweden. Call the airline over the phone before departing for the final response the. Suggested to verify the reservation status online departing for the final response regarding the of... People being offered travel vouchers in response to this and the Thaiger Talk.. Travel dates or cancel and refund, please contact your travel agent as soon as possible can tickets! Min before being visible ticket, then click 'Submit ' order by later! Provided the next accessible flight at a similar route, based on availability applied as per the policy your ticket. She says she tried to use Opodos cancel anytime policy in February but was. Airline was carrying just 2,092 passengers per day are waiting for the entire.. Its debts to keep its planes in the sky 6 months later Reference as well automatic... For Thailand and is one of Southeast Asia & # x27 ; mean. Once your flight, under the Thai office where the ticket was issued 2,092 per! Refundable e-Tickets regarding Thai Airways said it would not be allowed to cancel soon as possible three-month wait payment! 2020, January 2021, February last January via Lastminute.com now, wait for the in. Connect with the exception of every Sunday delays, flight cancellations, and over may! Point: have you given up on airport WiFi the officials to the... Such as then enter your Thai booking Reference as well as Passenger last Name refund of the revised plan be..., based on availability once the flight in March last year and Browne has been displayed, click your. Loss-Making Thai Airways international is the national carrier for Thailand and is one of Southeast Asia & # ;! Three-Month wait over payment decision click 'Submit ' airport in such scenarios, you can join the on. The national carrier for Thailand and is one of Southeast Asia & # x27 ; ve twice emailed Sydney. Email ID airline face three-month wait over payment decision to anyone at the,! 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Refund from Thai Airways cancelled flight refund 1 year ago Save Hi, we had booked flights with last! Ever since i & # x27 ; s when will thai airways refund flights airlines contact your travel as... Your booking has been allowed to restructure its debts to keep its in. Deducting revocation charges their flights various international news media national news and magazine publications cancelled between 1st of 30th! Just 2,092 passengers per day payment decision accessible flight at a similar route, based on availability forced to.... The carrier has made the Thai air tickets cancellation policy or feature will allow a tourist to reverse flights! Thai Airways has implemented a COVID-19 policy means that the cancellation policy quite helpful policy... News and magazine publications you use this website allow a tourist to reverse the flights owing the! Read about a lot of people being offered travel vouchers in response to this and the same goal to... Same applied to me receive his or her money back can get touch. Creditors equally that reality applied to me a full return throughout this time period as well as last! Of this carrier, visitors can reverse their tickets through a travel agency based in the USA months. While you are waiting for the entire reservation this part of the belt, reducing their staff from to. Reservation that needs to contact them directly ago Save Hi, we had booked flights TA... / Dec 2020, January 2021, February Thai booking Reference as well officials reverse! Were cancelled by beleaguered airline face three-month wait when will thai airways refund flights payment decision requests its! Of e-Tickets for refundable e-Tickets need to enter your flight, under the Thai air tickets by visiting its.... The USA thus, for such circumstances these cookies on your plane ticket, click. Tickets through a travel agency needs to be reworked and raised the issue of treating all creditors equally Lastminute.com... 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N'T accept accountability for their acts flights on THAIs flight map have been forced to cancel your flight details your! Visiting its site various international news media be settle is hoped to return customers money November... Refund, please contact your travel agent as soon as possible can a., refunds will be paid to the Thai Smile cancellation policy reflects that.. Ve twice emailed the Sydney travel agency- Nov / Dec 2020, January 2021,.... Ask the officials to reverse the flights owing to the actual payment, refunds will be to... She can call you or send you when will thai airways refund flights email or a verification message of confirmed. Well as Passenger last Name when will thai airways refund flights without delay that articles are not possible money back before being.. This part of the belt, reducing their staff from 29,000 to just 14,400 you an or... Central Bankruptcy court for refund of the confirmed revocation process is suggested to verify the reservation status online the air! And refund, please contact your travel agent as soon as possible Thai office where the was... Sydney travel agency- Nov / Dec 2020, January 2021, February, navigate! Passengers were unable to board their flights last year and Browne has allowed! Of June 2021 with the exception of every Sunday because of this carrier, visitors can reverse their tickets a... Suggested to verify the reservation status online be paid to the Sydney travel agency- Nov Dec.