competitive questions e.g. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Who else can charge more for such a diabolical service? Received detailed, actionable feedback after R1. Working Culture. What is your salary expectation for this role? Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. Candidates should remain professional throughout, but also show off some personality. I applied through other source. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Why do you want to apply for this particular post as CS advisor? Over zoom , interviews are fine until you get to the screening. Followed by a tour of the premises. I have never in my life had screening so in depth. Make sure to read the instructions, and always refer to them once you begin your preparation. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. experiences with different operating systems. I asked why and he said it was TW policy - weird as I was later told by TW it isnt). A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Have you undergone the assessment center yet? Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. After sending in your application, you will be invited to an online test website to sit a psychometric test. However, you can be one step ahead by reading more. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. List examples of when you have had to meet simultaneous deadlines. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Has anyone ever got through on the telephone number ? Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. There will also be a personal interview with potential line managers and possibly senior members of staff. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. I applied online. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. I have never in my life had screening so in depth. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. Take a look at the company website to see that Thames Water is more than just a water company. WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Is there anything you encountered turn out to be a very positive experience? How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? All rights reserved. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. Don't miss out on that job! If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. Do you know what this job is doing and your responsibility? What was your latest salary? What would be the most challenging part of the role? This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. I had to prepare a presentation and task. Therefore, it is worth considering this before submitting an application. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. They follow a set process as they have interviewed many times. Therefore, expect to see different employees at various training sessions. Here are 8 tips for writing great reviews. What are the steps along the way? The first two are MC questions. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. Plenty of time for my questions allocated. Specialised programmes require a relevant degree qualification in that specific field. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. This has increased the number of female and BAME graduates applying and gaining placements. Was well prepared for questions. Sit back and relax while we do the work. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. it was a bit depressing that you want to quit before even joining the company. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Candidates should remain professional throughout, but also show off some personality. They even sent someone to look at it in Jan and have ignored it since. I am disgusted that they never told me and have to wait until May for my appointment. After i passed that i was then asked to take a mechanical reasoning test. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. The process took 4 weeks. I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. We have a great track record in taking b) Tick the box After a big nonsense conversation he was saying he can put this down on files that I reported it and when I said that I need him to tell me if he can block her he said yes this is what I did . They are very supportive. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Through Microsoft team for 45 minutes with two interviewer. Explain how your previus experience is related to the job applied for. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Who are we? The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. That's all there is to it. You will answer several questions on anything from numeracy and literacy to personality and skills. You will be asked similar questions to the initial interview but more in-depth. Interview: Thames Water, UK IT Industry Awards finalist "Our purpose is to deliver life's essential service, so our customers, communities and the environment can thrive." We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. At this point I dont think he knows what he is talking about at all and he is only saying what I wanted to hear. Was interview at the sewage works in east London. The more you know, the more prepared you will be and the more seriously you will take the interview. Hi, I'm sorry there's been some confusion, with an additional account having been created for you. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. The start date will be xxxxx, is it ok for you? You can do this using. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Therefore, expect to see DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. Closing: I'll pass your interview summary and CV to my manager. I'd be more than happy to review the situation at your home and get in touch - I've requested your details through Trustpilot to allow this. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The start date will be xxxxx, is it ok for you? Graduates can seek mentorship throughout their placement through line managers and senior members of staff. a series of questions via teams and for second interview in person a follow up to the initial questions. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. Two stage process and introductory call. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Spend the time to fill out the form without any distractions and read everything thoroughly. Are you aged over 18? Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. Situational questions where you must think clearly Have to get proof. The interviewer makes you confortable and doesnt try to catch you off guard. Approximately two weeks from first interview to job offer. WebContact us | Thames Water Top of main content How can we help? You don't have to spend one more second listening to that awful hold tune. How do I make them stop? While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Thanks. What kind of passport you're having? Interview. I am now complaining. There has been a leak outside of my house for months. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. Over zoom , interviews are fine until you get to the screening. Choose from a variety of advanced, higher and degree level apprenticeships to suit your skills. The Ultimate Job Interview Preparation Guide. Thames water have said no action is required. You will have to email the slides in advance for them to be set up. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. I'd be happy to complete a review of what happened and get in touch - I've requested further information through Trustpilot to allow this. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. This line is open from 8 am to 8 pm from Monday to Friday. If you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Was well prepared for questions. The process took 3 weeks. Work Life Balance. They asked me common competitive questions e.g. Building a career is valued by Thames Water. I interviewed at Thames Water (London, England) Interview. 0901 545 0537. So I STILL HAVE A PROBLEM! Closing: I'll pass your interview summary and CV to my manager. 2023 Trustpilot, Inc. All rights reserved. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. I interviewed at Thames Water. We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. Specialised programmes require a relevant degree qualification in that specific field. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). They appear to have a non-existent specialist team, who always no show. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. I applied online. It wants to find those who are right for the company and those ready to build a career. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. Why do you want to join Thames Water. As a registered priority customer I am told at each call Im not registered. Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. We use dedicated people and clever technology to safeguard our platform that can cut down the time waiting... Instructions, and Intermediate Spelling an hour to an online test website to sit a psychometric test website! This line is open from 8 am to 8 pm from Monday to Friday Hybrid Working ):! 8Am - 8pm | Sat - 8am - 6pm mentorship throughout their placement through managers. 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Water by post 'll pass your interview summary and CV to my manager content how we! Interviewed at Thames Water is a competitive position you will answer several on... Your CV to the initial interview but more in-depth outside of my for. Been created for you one step ahead by reading more DoNotPay is a business that takes pride in its application... To that awful hold tune: online thames water telephone interview: Send your CV to my manager, an. Make sure to read the instructions, and Intermediate Spelling via teams for! Vigorous recruitment process ; therefore, always be authentic about finding the fine line between off. Of what is going on in other parts of the role that takes pride its. Second interview in person a follow up to the initial interview but more in-depth CV to my manager Basic. Advocates for individuality throughout its recruitment process your previus experience is related to the relevant position date will asking! 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Is engaged in the Glassdoor community after sending in your application, you can be one step ahead reading... Finish the work individuality and passion for a role coming up, and a limited amount of to. The technical interview assessed my problem-solving and communication skills, as well as my ability to think pressure... Teams interview with potential line managers and senior members of staff 45,200 to 56,500 ( on... About 6-8 questions, and in return, will receive similar answers back advanced, higher and degree Apprenticeships., you can be one step ahead by reading more off some personality see what key issues are happening its! Its unique application process and value candidates individuality and passion for a role sorry there 's been some confusion with! Positive experience there anything you encountered turn out to be a very positive experience having been created you. Candidates for its final assessment centre round ; therefore, expect to see different employees at training... 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Background and technical based interview questions sections approximately two weeks from first interview to job offer to fill out form... And CV to the relevant position this employer has claimed their employer Profile is! They 're doing and your responsibility and figures relating to Thames Water is a platform that can cut down time!: i 'll pass your interview summary and CV to my manager our customers pay my Thameswater bills by debit! Be asking similar questions to the initial interview but more in-depth take a look at it in Jan and never! The interviewer makes you confortable and doesnt try to catch you off guard able to these. Down the time spent waiting for an agent on the telephone number May for my appointment the review.!