Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. Once was a large amount and the other was a small amount and both came back to the card after 2 days. Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. What is the last date to request a BofA replacement card? ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. var now = new Date(); var d = now.getFullYear(); document.write(d); Nevada Department of Employment Training and Rehabilitation, Governor's Office of Workforce Innovation, Unemployment Insurance Claimant Self Services, Unemployment Insurance Benefits Video Tutorials, Videos Tutoriales del Seguro de Desempleo de Nevada, Unemployment Insurance Employer Self Services, Unemployment Insurance Debit Card Information, ETP Agreement between California and Nevada, Governors Workforce Development Board Members. How long can I use my old Bank of America card? There are no fees atMoneyPass locationsand you have two free out-of-network ATM withdrawals available each month. Keep it. Other than that mishap, there is nothing wrong with this app. When your first benefit payment is available, you will receive a debit card in the mail. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Access to your funds anywhere Debit MasterCard is accepted. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). If you received a Way2Go card and you do not spend the money on your EPPICard by January 6, 2022, the remaining money will transfer to your Way2Go card on January 13, 2022. Once you create the secure online access point, you can opt in to receive monthly debit card statements. Both the card and the PIN must be used when making purchases or receiving TANF or Child Support funds. Disclosures: Available for eligible Go Program Way2Go Card customers and accounts only. ATMs usually dispense money in increments of $20. It is recommended that you activate the card using a landline. Will this change the way I receive payments? If you do not use direct deposit, you will automatically get the debit card once the Trust Fund processes your first support payment. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. No. Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. call 1-877-253-3686 to activate the card and create a PIN. Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. You will get your card 5-10 business days after you get the first letter. Lock and unlock your card:Did you misplace your card or leave it behind at a store? $0.50 This is our fee. Funds Transfer. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. Nothing, there is no fee for ATM denials. The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Bank and managed by Go Program, is sent by U.S. mail, and should arrive in 7 to 10 days. The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. What do I do if I do not receive my new card in the mail? The only problem I have is a problem a lot of customers are having and thats when I transferred funds to another account its only been a few days but on my waytogo app it shows that the money is gone and has been transferred but in my other account it doesnt say anything about the transfer of funds so very confusing and very frustrating because if I had known this I wouldnt have transferred the money because I need it now! Bank of America will provide card replacements until January 27, 2022. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. We use cookies to ensure that we give you the best experience on our website. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). What would I do if I was unable to activate my new Way2Go Card? Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. This information is also available online at https://bit.ly/AZUI-EPC. There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. Does the new card have any fees I should be aware of? I'd rather have my payment direct deposited but TN doesn't have this option. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. . The app is outdated. What is a PIN? The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. A new card will be mailed to you and should arrive in 9-10 days. A surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free. Forgot User ID? You can review your information and make changes in the AZ Child Support Portal. If the correct PIN is not entered by the third attempt, you must wait until the following day to try again. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. Initially you will receive a check for your child support payments. Have your Virginia Debit MasterCard handy when you set-up your new User ID and Password. If you do not request a check, remaining funds will be turned over to the unclaimed property department of your state of residence (as indicated in our records) after the applicable time period has passed, according to state laws. As a result of the ongoing changes, a number of customers who currently receive child support payments via direct deposit may have received a new Way2Go EPC card in error. If they don't want to call, the payee may create a secure user ID and password at. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. If you do not want the Wisconsin Child Support Debit MasterCard as your payment method, you must do the following. NJ Child Support Guidelines for Attorneys and the Court Staff. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. Effective October 27, 2021 all deposits will be made to your Way2Go card. How will I know the balance in my account? The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. Automated notification via phone or email when a deposit is posted to your account. Leading the way to wherever you want to go. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. A PIN is a 4-digit secret code to be used with the debit card. Each debit card is embedded with an EMV chip for greater security and will include . You may contact their customer service at 855-462-5887 free of charge, four times a month. Works with all Go Program Way2Go Card eligible MasterCard programs. For more information, see the developers privacy policy. GoopOnYaGrinch 2 yr. ago. Visiting any bank or credit union that displays the MasterCard logo and requesting a teller-assisted cash withdrawal. Forgot User ID? How can the custodial parent check their debit card balance? When the card is sent to you, it will have an expiration date two years from the date issued. It was strange because I had previously transferred funds out of my Way2Go account to a different bank account before and those funds were posted in the other bank account by the next day. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. https://www.goprogram.com/goedcclient/contactUs.eppic%20, https://www.goprogram.com/goedcclient/privacyPolicy.eppic. Data privacy and security practices may vary based on your use, region, and age. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. Possible jail or prison sentences. Please enter valid email address to send 'One Time Password'. Customer service toll-free number to answer questions and obtain your balance. For questions about the card, the custodial parent should contact Way2Go Card Customer Service at 1-855-462-5888 (fees may apply). Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. Way2Go Card call centers can only assist in matters relating to the debit card itself. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. What if I lose my Debit Card (ePayment/Way2Go Card)? link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. How long can I use my old Bank of America card? A $5.00 card replacement fee will be deducted from your account balance. If you have an active Way2Go card, you may visit. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. We do not need your PIN to work with your claim. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Way2Go Card cannot answer any unemployment questions relating to the release of your funds. This is very frustrating when trying to access money without having to incure a few from an ATM. Expedited card delivery is 3 to 5 calendar days. What if I don't receive my Way2Go debit card? Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. What's the difference between customer service & surcharge fees? To activate: Once activated, withdraw all remaining funds from your debit card. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? Always read the ATM messages carefully. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. Only 8 minutes was I actually talking to someone. For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. New Office of Reentry identifies and creates resources to help justice involved individuals reenter the workforce. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. Keep your receipts each time you swipe your card. It does take several days for transfers to process, no less than three business days. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). To unlock your card, you may call Customer Service. No one will be able to use your card once you report it is missing. You can cancel if you wish to avoid the fee or press enter and pay the fee. Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. Automated notification via phone or email when a deposit is posted to your account. If the card is not working properly, a new one will be mailed. You need to call Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). The last payments by paper check were mailed November 1, 2012. LearnMore. Print coupon, complete required information, then mail with your payment. Hearing-impaired customers call TTY: 1(866) 656-5913. It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. Using the balance on the card towards a purchase at a retail location. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. Register and check your balance and transaction history on the website at, Businesses or Retail Establishments where minors under 18 are not permitted, Travel Services Provided by a Travel Agent, Professional or Collegiate Sporting Event tickets, Tickets for Other Entertainment Events Intended for the General Public. You can also use the same card if you reapply, and the case is approved. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. This app is very helpful and easy to use. Repaying the UI benefits collected, plus penalties and fines. Reminder: You may use your card surcharge-free at all MoneyPass ATMs. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? It will be deactivated and a new card requested. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. It has taken up to 6 days when transfer was requested day before a holiday weekend. You may transfer funds from your card account to a bank account owned by you located in the U.S.A. You will also receive information regarding direct deposit and the Way2Go card. There are three easy ways to check your account balance: Beginning July 1, 2019 ATM transactions at the following locations are prohibited by State law: In addition, beginning July 1, 2019 State law prohibits purchasing the following items: Offering Mississippians Young and Old Tangible Help Today to Create Lasting Hope for Tomorrow, Happy National Nutrition Month! Copyright 2023 Apple Inc. All rights reserved. The money is automatically deducted from your card account. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. The TANF benefits stay in your debit card account until you use them. The Way2Go Card is a reloadable, prepaid card issued by Comerica Bank. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. How do I access the Way2Go Card Services Online? Safety starts with understanding how developers collect and share your data. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. Your debit card may be dirty or damaged. ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com . Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an active status. However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. this same card will be used. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. You can obtain this information through the Voice Response System (1-. Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. I currently receive my child support payments by direct deposit and I recently received a new Way2Go EPC card. Create a new User ID and password. The Way2Go Program is a service for electronic funds disbursement via prepaid debit cards, with funds processing handled through Comerica Bank. Yes. Holy shit that actually worked. After February 27, 2022, your card will be deactivated and your account closed. Please note that it may take up to 60 days for check issuance. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. When should I contact Way2Go Card? Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). The PIN should never be shared, written on the card, or kept with your debit card. anyone able to transfer funds from way2go card to your bank? All payments issued on or after September 23, 2021, will be deposited to your new, For Unemployment Insurance: This information is also available online at, For Child Support Services: This information is also available on the. is all very user friendly and easy to find these options. How does the debit card (ePayment/Way2Go Card) work? Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. You can contact the Bank of America customer service center for assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. English| Espaol | Kryol Ayisyen. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. Transfer your funds to a U.S. bank account using the bank transfer feature. To 60 days for check issuance Clerk of Court Child Support Portal than three business days Child Support Guidelines Attorneys. Fees associated with the new Way2Go card to report a lost or stolen or! 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